Highlights

Australian and New Zealand National Council for fire and emergency services in East Melbourne

Flexible working environment, supporting a hybrid WFH/Office balance

24-month full-time contract

About AFAC

AFAC is the Australian and New Zealand National Council for fire, emergency and land management authorities, representing 36 member organisations and over 288,000 fire and emergency services personnel.

AFAC supports the sector by amplifying collective capability, strengthening collaboration, and delivering better outcomes for communities.

We are a not-for-profit organisation with a values-based culture centred on Respect, Communication, Results, and Teamwork.

About the Role – IT Support Officer

AFAC is seeking an IT Support Officer to provide high-level product support, administrative assistance, IT finance coordination, and industry engagement as part of our IT Team.

Reporting to the Technical Product Development Manager, this role is pivotal in supporting key platforms such as ARENA and ARENA HP, responding to product inquiries, supporting stakeholders, and coordinating communications. The role also involves secretariat duties, finance administration, and assisting with AFAC's CRM and product documentation.

Key Duties and Responsibilities

Product Support

Provide product-related user support and troubleshooting

Maintain product inboxes, assist with product communications

Update documentation such as user guides and FAQs

Build relationships with AFAC members using AFAC platforms

Support contract administration and eFOR queries for NAFC

Secretariat Duties

Organise and coordinate meetings, agendas, and minutes

Prepare high-quality meeting papers and manage distribution

Respond to enquiries from collaboration representatives

Finance, Admin & Engagement

Update financial records and generate quotes and invoices

Maintain finance folders and documents

Manage stakeholder data in CRM

Represent AFAC at events as required

Ensure key product content is organised and accessible

About You

You are someone who is:

Passionate about IT and delivering great support

Organised, proactive, and detail-focused

Skilled in communication and stakeholder engagement

Comfortable working across multiple systems and managing competing priorities

Ideally experienced with Jira, Confluence, and financial admin tasks

Our Culture

At AFAC, we value diversity and work together respectfully and collaboratively. We offer a flexible working environment, a close-knit team, and opportunities to make a meaningful contribution to community safety and resilience.

We’re committed to a safe and inclusive workplace, and we encourage applications from all backgrounds and experiences.

How to Apply

The full position description and key selection criteria can be found at: https://www.afac.com.au/careers

If you believe your skills align but don't tick every box – we still encourage you to apply. Submit your CV and a cover letter that highlights your motivation and capabilities.

For questions or requests for reasonable adjustments during the recruitment process, please contact: [email protected]

Applications close 30th April 2025, but we will review submissions as we receive them – so don’t wait to apply!