Audio Visual Support Officer

• Provide technical support and audio-visual assistance during examinations, video conferences, events and meetings.
• Melbourne CBD with some hybrid working arrangements
• Full-time, ongoing VPS 3.2 $86,691 to $93,275 and from 1 May increasing to $89,292 to $96,073 super

Applications close 11:59pm, Sunday 27th April 2025

Our organisation

IBAC's work is vitally important to Victorians - we prevent and expose public sector corruption and police misconduct.

Our vision is a public sector and police that acts with integrity for all Victorians.

Our team

People who work for IBAC are expected to have a sound understanding of and ability to demonstrate the IBAC values when dealing with Government agencies, the community and colleagues.

IBAC's values are incorporated in professional skills and behaviours for the position.

We Lead by example, Act Impartially, Work Together, Behave with Respect, Strive for Excellence.

Your new role

We have an opportunity for an individual to join our Information and Digital Services unit as an Audio Visual (AV) Support Officer on a full-time, ongoing basis. Reporting to the Manager, Digital Services, the role is responsible for providing technical support during public examinations and to provide audio visual assistance and support to internal and external clients with the use and operation of audio-visual conferencing equipment in client spaces for virtual private examinations, video conferences, events and meetings.

Duties include:

• Providing excellent customer service and technical support to internal and external clients in video conferencing, interviews, virtual private and public examinations
• Supporting the virtual examination video conferencing technology as well as assisting with the maintenance of virtual examination equipment and environment.
• Troubleshooting and problem solving of issues relating to AV systems are they arise, escalating matters to the Senior Audio-Visual Officer where applicable.
• Reviewing and analysing video conferencing activities and making recommendations on improvements.
• Providing 1st and 2nd level telephone and remote support for virtual conferences, events and meetings.
• Assisting and supporting the Digital Services team by managing IT service request tickets.
• Assisting in the development and maintenance of relevant system documentation and training material.

Additional duties are set out in the position description. To view this, please visit the IBAC Careers webpage and click on the appropriate vacancy.

Please note: Work flexible hours where required as set by the Business Unit to support customer service, virtual examinations or meetings as required outside of business hours.

Our requirements / Your skill set

We are looking for candidates with the below experience and capabilities:

• Setting up and managing vision systems with multiple sources and outputs;
• Setting up and operating vision switching equipment and software, such as vMix;
• Setting up, managing and operating PTZ cameras;
• Knowledge of NDI (Network Device Interface) software standard for use in a live production environment;
• Setting up and operating audio systems with multiple inputs and outputs.

• A demonstrated understanding and proficiency in the following tasks:
• Experience supporting video conferencing infrastructure and AV equipment.
• Sound understanding of networking and internet telecommunications.
• Strong communication skills and the ability to working effectively autonomously and as part of a team.
• A tertiary qualification and/or significant experience in Information Technology and/or Corporate Event Production is essential.
• Specific Audio Visual Technician experience in corporate events is preferred.

Due to the requirement to attain a Negative Vetting 1 security clearance, candidates must be an Australian citizen at the time of application.

Apply now

All applications should include:

• What skills and expertise you will bring to the team to successfully perform the role

• a resume (no longer than 5 typed pages)
• a cover letter addressing the following criteria
• responses to the administrative screening questions within the IBAC Careers Webpage application process.

PDF documents are preferred.

For further information regarding the role, please contact Saurabh Sharma - Manager, Digital Services. Contact details can be found by clicking on the relevant vacancy on the IBAC Careers Webpage.

Applications close 11:59pm, Sunday 27th April 2025

We are committed to bringing together people with differing perspectives, lived experiences and skills to make choices that reflect our integrity and community, and to creating an inclusive work environment for all.

Visit: www.ibac.vic.gov.au for more information.