Position: Customer Service / Administration Officer

Employment: Permanent Full Time

Excell Waste Solutions is a fast-growing waste services provider based in the South Eastern Melbourne suburbs. We are a local business, focused on great service and value for money; clear communication, real experience and price certainty. Someone you can trust to be there when you need them. Excell Waste Solutions is an innovative and progressive business, experienced in all aspects of waste and recycling services, while remaining absolutely focused on providing the best service in the industry.

We are looking for a self-motivated Customer Service / Administration Officer to join our team.

Reporting to the Business Manager, the ideal candidate will perform the following duties:

Position Duties:

• Answer phone calls and take bookings from customers
• General administrative duties
• Scheduling daily job allocations to truck runs using our booking system
• Liaise with drivers and subcontractors
• Answering email and phone enquiries in a timely manner
• Build and maintain strong long-term client relationships
• Acting as the key liaison between clients and internal teams
• Support management staff where needed

Position Requirements:

• Ability to multitask and prioritise workload
• Possess sound verbal and written communication skills
• Possess strong organisational, administrative and numeric skills
• Positive ‘can do’ attitude and focus on quality customer service.
• Comfortable handling phone call enquiries as a first point of contact.
• Effectively deal & problem solve critical service issues
• Basic knowledge of IT products such as Microsoft Word, Excel & Outlook
• Embrace change and thrive in a fast-paced environment
• Work well under pressure
• Previous experience in an office position will be advantageous
• Own transport and current drivers' licence
• Punctual and reliable
• Able to work unsupervised & in a small team environment

We Are Offering:

• Full time position
• Position training
• Be part of an innovative, progressive growing business
• Future career progression
• Modern clean office

Email resume to [email protected] - only shortlisted candidates will be contacted.