Business Process Analyst (Low Code)

• Full-Time (35hpw) Temporary to April 2027
• Salary range $110,266 - $122,058 + super
• Sydney City location with hybrid working
  

Do you help bridge the gap between business needs and high-quality digital solutions? We're looking for a Business Process Analyst to improve how we define, build, and test digital solutions for NSW Government. If you excel at refining user stories, validating functionality, and ensuring high-quality releases, this role is for you.

You'll play a crucial role in aligning customer expectations with product delivery, improving how we capture and document business needs, and reducing defects before release. Your work will enhance both new projects and business-as-usual enhancements, ensuring our low-code applications scale effectively across agencies with greater structure, quality, and long-term maintainability.

Key responsibilities:

• Engage with stakeholders to capture business needs, pain points, and process improvement opportunities.
• Draft epics and user stories aligned to our Objective Key Result (OKR) framework for clearer development goals.
• Liaise across the team of product managers, stakeholders, and developers to ensure clarity in requirements.
• Conduct functional testing, including System Integration Testing (SIT), Performance-Based Testing (PBT), and regression testing, to ensure high-quality applications.
• Develop and execute test plans, validating alignment of delivered functionality with user stories and business expectations.
• Improve structured release planning, ensuring better backlog refinement and sprint readiness.
• Maintain business analysis documentation, including process maps and product requirement documents.
• Support process improvements, identifying gaps and optimizations in existing applications.

To be successful in this role you will demonstrate:

• Strong business analysis experience (2+ years), with a focus on requirements gathering and process improvement.
• Expertise in drafting epics and user stories, ideally within an Agile and OKR-based framework.
• Testing experience, including SIT, PBT, and regression testing (test automation is a plus).
• Ability to validate and verify functionality, ensuring alignment with customer needs before release.
• Excellent communication skills, with the ability to liaise between technical and non-technical stakeholders

To apply:

If this sounds like you, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter, please answer:

• How have you utilized your analytical skills and expertise to identify and optimize business processes, ensuring alignment with organizational goals and enhancing overall efficiency and effectiveness?

For any enquiries regarding this role, please contact Matthew Sanderson, Low-Code Business Applications Manager on [email protected].

About Us

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.

Government Technology Platforms (GTP) enables NSW government through the provision of core and common digital capability including cross sector leadership and delivery of ICT infrastructure and digital services aligned to the NSW Government ICT Strategy; Beyond Digital.

Further Information

Click 'apply' for more information about this role, including access to the role description.

Closing Date: Tuesday 22nd April 2025 @ 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.