About OpSys
Operational Systems (OpSys) is a South Australian-owned Managed IT Service Provider, focused on delivering high-performance IT, cybersecurity, and software solutions to customers across a variety of industries. We pride ourselves on being practical, responsive, and security-first.

As our team grows, we're seeking a skilled and reliable Level 2 IT Support Technician who thrives in a dynamic environment and is comfortable supporting both general helpdesk operations and mission-critical SaaS platforms used by some of our high-profile customers.

The Role
This is a blended support role that includes traditional L2 IT support and hands-on involvement with a specialised cloud-based notification and workflow platform used by some of our enterprise customers for critical communications.

You’ll work closely with our senior engineers and client stakeholders to help configure, support, and maintain these systems, alongside broader desktop, server, and network support.

Key Responsibilities

Provide support for desktop, server, networking, and cloud-based environments

Troubleshoot and support a web-based communications platform used in time-sensitive operational contexts

Perform account configuration, testing, and monitoring within SaaS environments

Document configuration changes and update customer records using our PSA (Halo)

Assist with onboarding new customers and contribute to the knowledge base

Participate in after-hours support rotations as required (with appropriate compensation)

We’re looking for someone who has:

2+ years of experience in an IT support role, ideally within an MSP or enterprise environment

Solid troubleshooting skills across Microsoft 365, Windows Server, Active Directory, and networking

Experience supporting cloud-based platforms (SaaS), ideally with some exposure to alerting systems or workflow tools

Strong attention to detail and the ability to work calmly during high-pressure events

Excellent communication and documentation skills

A passion for learning new technologies and working with varied systems

Nice to have (but not essential):

Experience with Linux and SQL Databases.

Exposure to ITIL practices or incident management frameworks

Scripting experience (PowerShell, Bash, etc.)

Any relevant industry certifications

Why Join OpSys?

Varied work across cybersecurity, infrastructure, and enterprise support

Supportive, skilled team with opportunities to learn and grow

Adelaide CBD office with flexible working options

Be part of a business that values security, service, and operational excellence