About Recharge
Everybody deserves the right to access effective mental health care - when you want, where you want. At the heart of Recharge lays one core purpose: A future where everyday Australians have adequate access to mental health support regardless of their stage, status or situation.

Recharge Wellness a recent finalist for the NSW Health Public Health Pandemic Response Award is the one stop shop for all things mental health. Utilising the power of technology and people, our solution reduces the barrier and retraumatisation associated with accessing mental health care.

The Role

Passionate, motivated and caring...

Describes the person we are looking to join our incredibly driven team.

The patient services officer plays a critical role in supporting the daily operations of our online clinic. We are seeking an officer looking to work collaboratively with our dynamic team of psychologists, and mental health nurses.

Areas of Responsibility

Triage incoming calls and making outbound calls to patients seeking to speak with a psychologist

Manage staffing of psychologists in the clinic, ensuring enough capacity to manage demand.

Management of billing - collecting payments using our debiting software or invoicing for direct transfers + processing medicare rebates

A high degree of customer service

Liaising with Medicare and referring practitioners as needed

Providing feedback and suggestions to improve our administrative systems

Responding to client and clinician queries via phone, email

About you

1-2 year customer service

Experience working in health clinic (not essential)

Interest in mental health

Whats in it for you

Flexible Hybrid arrangement (WFH/ in office)

Great remuneration

Great career progression opportunity

Work in a growing startup disrupting the online therapy space

Work on projects that genuinely make a difference in people's lives

This is an ideal opportunity for an patient services officer who is:

Looking for hybrid work (work from home and office)

Has excellent interpersonal skills

Self-led and can work autonomously

Has excellent critical thinking skills

Experience working in a medical/allied health clinic

Strong attention to detail

Superior time management skills with proven ability to multitask

Passionate, motivated and caring

If you are someone looking to make a difference within the mental health space, please submit your application below and we will get in touch with you.