Assistant Retail – Clerk General Scale Steps 6 -13

Are you interested in bringing your outstanding customer service skills to an iconic Cultural Institution to broaden your experience?

Australian Museum are looking for multiple casual Assistant Retail to join the team, starting early June 2025.

About the Role
The Assistant Retail will provide professional and knowledgeable customer service and related support services. Your prior retail experience will enable the efficient operation of the onsite shop and order fulfilment for the online shop. You will be accountable for achieving daily sales targets, restocking as required and ensuring presentation standards for the shop are maintained.

Employment Status

· Clerk General Scale Steps 6-13

o $33.21 - $39.87 per hour plus casual loadings

· Multiple shifts available

o 7 days a week

o Shifts may range between 9.30am – 5pm

Click on the following links to begin the journey to find your new career at the AM

· Role Description

· AM Candidate Pack

About You

We are seeking enthusiastic and experienced people who have a minimum 1 years’ experience in a quality retail environment. You will have full availability across all retail hours, including weekdays, weekends, late nights, public holidays and school holidays.

Knowledge & Experience

· Proven high-quality services skills and ability to achieve targets.

· Use of Retail Express or similar POS software system

· Experience in daily stock monitoring, picking and restocking.

· Visual merchandising skills including the display, cleaning and rotation of stock.

· Experience in cleaning, tidying and general housekeeping of retail shop and storage spaces.

· Proven experience communicating effectively and working as part of a team with both other staff and the Retail Management team.

About The Australian Museum

The Australian Museum is truly a great place to work. We aim to be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.

Recent staff survey results confirm that our staff feel valued, accepted and supported and that they believe the AM is an inclusive workplace. AM staff also report a high level of job satisfaction.

The AM is located on the homelands of the Gadigal people and acknowledges and pays respect to the Gadigal people as the custodians of the land, sky and waterways, paying respect to Elders past and present.

Check out our current exhibitions and events here.

How to apply

Applicants must submit (if submitted as attachment, please upload as PDF):

1. A one to two page covering letter which addresses the role description’s essential requirements, key knowledge and experience.

2. Resume

As part of the online application process, you will be prompted to answer two targeted questions.

1. Can you describe a time when you handled a difficult or upset customer? What was the situation, how did you approach it, and what was the outcome? (300 words maximum)

2. Can you tell us about a time when you assisted a customer who had different communication needs, such as a language barrier or accessibility requirement? What was the situation, and how did you make sure your approach was inclusive and respectful? (300 words maximum)

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