
Senior CloudOps Engineer (AWS)
NSW Department of Customer Service
Posted 6 days ago
Senior CloudOps Engineer (AWS)
- DCS Clerk Grade 9/10 starting from $125,693 to $138,510 base salary per annum + superannuation and annual leave loading
- Ongoing, full-time
- This role sits within the Government Shared Services Division in the CloudOps team
As a CloudOps Engineer within our growing CloudOps team, you'll play an essential role in maintaining and optimising our multi-cloud infrastructure across the AWS platform. You'll be responsible for implementing infrastructure as code, building automation solutions, and ensuring the reliability and performance of our cloud services through proactive monitoring and incident response. This position offers the perfect balance of operational responsibility and technical growth, with opportunities to contribute to architectural decisions while developing expertise in modern cloud practices.
In this role, you'll collaborate closely with both platform engineers and fellow CloudOps team members to troubleshoot complex issues, participate in the on-call rotation, and drive continuous improvement initiatives. You'll have the chance to implement SRE principles in a dynamic environment, balancing system reliability with the pace of innovation. As our team expands, you'll help establish the operational standards and practices that will define our cloud infrastructure for years to come, making this an exciting opportunity to shape both your career and our technical landscape.
About the team:
As a member of the CloudOps team where you'll help define operational best practices for our multi-cloud environment while working alongside passionate cloud specialists. This role offers unique growth opportunities to shape the future of our cloud operations while developing expertise across a large Azure platform in a collaborative team committed to technical excellence.
Your day-to-day:
- Implement and enhance automation solutions that transform repetitive operational tasks into code, creating scalable processes that drive both reliability and efficiency.
- Collaborate on the development of observability frameworks that provide real-time insights into our cloud environment, enabling data-driven operational decisions.
- Partner with platform engineers to troubleshoot complex infrastructure issues, contributing valuable operational perspectives to architectural improvements.
- Drive incident response activities during on-call rotations, applying systematic problem-solving approaches to minimise service disruptions.
- Contribute to the evolution of our infrastructure as code repositories, ensuring our cloud environment remains maintainable, secure, and aligned with best practices.
- Mentor junior team members on cloud technologies and operational methodologies, helping build a knowledge-sharing culture within our growing CloudOps team.
To be successful in this role you will demonstrate:
- Practical experience with Azure cloud services, particularly in areas such as compute, networking, storage, and identity management.
- Working knowledge of infrastructure as code tools like Terraform or CloudFormation templates, with demonstrated ability to maintain and troubleshoot existing deployments.
- Experience with monitoring and observability platforms such as Datadog, New Relic, Grafana, or cloud-native monitoring solutions.
- Familiarity with CI/CD pipelines and version control systems, demonstrating an understanding of modern deployment practices.
- Previous participation in on-call rotations with a track record of effectively triaging and resolving infrastructure incidents under pressure.
- Understanding of containerisation technologies (Docker, Kubernetes) and how they integrate with cloud infrastructure in production environments.
Okay, so what's next?
To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills and experience
For any role specific questions, please reach out to Alexandra Michelin, Business Operations Co-odinator, [email protected]
For any recruitment enquiries, please reach out to Mel Maung, Talent Acquisition Advisor, [email protected]
About NSW Department of Customer Service
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
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