About this role:

We’re hiring a motivated and detail-oriented E-commerce Assistant to support our growing Shopify store. In this role, you will work closely with the E-commerce Coordinator to assist in the daily operations of our store, helping to maintain our digital presence and elevate the online shopping experience for our customers. You’ll play a hands-on role in managing products and collections, updating website content, assisting with photoshoots, and continuously improving our online customer journey.

This role is full-time and is based at our warehouse in Tweed Heads.

Location:

Tweed Heads, NSW 2486 (11 minute drive from Coolangatta, QLD)

We anticipate you will have the following qualities:

1–2 years of technical experience working with a Shopify store

Ability to thrive in a fast-paced, ever-evolving environment

Strong attention to detail and a high level of accuracy

Highly organised, process-driven and self-motivated

Excellent verbal and written communication skills

A keen interest in customer behaviour and optimising user experience

1–2 years of experience using Canva or a similar creative design tool

Bonus (but not essential): experience using Cin7 and asana

Must be an Australian resident

What this role involves:

Website Maintenance & Product Management

· Upload and manage product data across Shopify and Cin7 (images, descriptions, barcodes, pricing, alt text, tags, SEO etc)

· Maintain and build collections, manage inventory and update existing product information

· Organise and track product imagery across Google Drive, Canva, Shopify and Cin7

· Regularly audit the website to identify areas of improvement

· Review product presentation regularly for accuracy in categorisation, imagery, copy, pricing, and promotional offers

· Assist in planning and executing product and lifestyle photoshoots

· Prepare product data for new purchase orders using COG spreadsheets

E-commerce Operations

· Manage upsells, cross-promotions, and product bundles

· Add copy from the copywriter to Shopify and ensure timely uploads

· Assist with app integrations and suggest tools that improve user experience

· Create and manage products in apps like Okendo, Platmart and Tolstoy

· Support broader website projects, such as redesigns or new feature integrations

· Handle general administrative duties to support the e-commerce team

If this sounds like the perfect fit, we’d love to hear from you! Please include a cover letter with your application, letting us know why you’re excited about this role and what makes you a great fit.