Are You a Debt Whisperer? (But Like… the Friendly Kind)

If spreadsheets, systems, and stubborn unpaid rates make your day just that little bit better, read on — you might be exactly who our client is looking for.
Our client (a leading local government authority) is on the hunt for a Rates Collections Officer who knows their way around debtor management like a barista knows their way around a coffee machine. You’re analytical, systems-savvy, and cool under pressure – the kind of person who reads legislation and actually understands it (and maybe even enjoys it… we won’t judge).

What You’ll Be Doing:

• Managing rates debts like a total pro – from early follow-ups to the trickier stuff.
• Keeping stakeholders in the loop with tact and clarity (yes, even the cranky ones).
• Making sure processes are sharp, compliant, and up-to-date with legislation.
• Supporting a team that likes to get things done (without taking themselves too seriously).
• Owning your part of the database – accuracy is your middle name.
• Constantly improving the way things are done, because “this is how it’s always been” isn’t good enough for you.

What You Bring:

• Experience in rates/debt management (bonus points if you’ve worked in local government).
• A knack for juggling multiple systems, timelines, and customer personalities – all with a smile.
• Comfort in dealing with legislation, policies, and the fine print.
• Microsoft Office and corporate databases? Easy.
• The ability to work autonomously without vanishing into the void.

Why You’ll Love It:

• Work with a values-driven, progressive team that actually has each other’s backs.
• Opportunities to help shape better systems and smarter processes.
• Be part of a council making a real impact in the community.
• Stable role with flexible working arrangements and solid work-life balance.
• Did we mention the snacks in the office kitchen? Ok, maybe not. But still, good vibes.

�� So if you’re someone who loves structure, systems, and maybe even enjoys chasing money (professionally, of course), hit that apply button or email [email protected] You’ll help keep the wheels of local government turning — and make the Finance team look good while you’re at it.