Veale Auto Parts is seeking a dedicated and experienced Store Manager to join our team in one of our Kenwick store. The Store Manager will play a crucial role in the running of the store in various aspects of store operations, including staff management, customer service, inventory management, and administration. This hands-on role requires strong leadership skills, excellent communication abilities, a love for the auto motive industry and a passion for delivering exceptional customer service.

Responsibilities:

Organise day-to-day operations, including staff management, store presentation, and stock management.

Coach and train team members to ensure high levels of performance and customer service.

Maintain and monitor store inventory levels to ensure product availability.

Ensure the store is clean, safe, and presentable for customers at all times.

Provide assistance to customers as necessary, especially during busy periods.

Conduct regular audits of the store to ensure compliance with company standards.

Process sales transactions when necessary and generate daily sales reports.

General Company Policy:

Adhere to company policies and procedures, including clocking in/out, dress code, and confidentiality agreements.

Provide excellent customer service and maintain a friendly and professional demeanor at all times.

Notify upper management of any absences or issues in a timely manner.

Maintain a clean and organised workspace and assist with housekeeping tasks as needed.

Ensure compliance with all road rules and vehicle maintenance policies when using company vehicles.

Duties:

Respond promptly and professionally to customer inquiries and sales opportunities.

Ensure showroom levels are maintained and items are stocked appropriately.

Monitor delivery requirements and ensure accuracy levels are maintained.

Become proficient in banking and store operating procedures.

Report any issues or feedback to General Manager.

Stock management, including buy-ins, stock transfers, and returns.

Ensure all stock is accounted for and in saleable condition.

Maintain cleanliness and organisation of the store at all times.

People & Team:

Foster a professional image to fellow employees, customers, and the community.

Assist with training and development of staff.

Monitor staff performance levels and assist with performance reviews.

Job Specifications:

Qualifications:

No formal qualifications required.

Knowledge:

Knowledge of the motor vehicle sector is highly desirable.

Deep knowledge of selling, sales strategy, and incentives.

Experience:

Previous experience in retail management or customer service roles is essential.

If you are a motivated individual with a passion for delivering excellent customer service and supporting a dynamic team, we encourage you to apply for this exciting opportunity. Veale Auto Parts offers competitive compensation and opportunities for career growth. Join us in providing top-quality products and service to our valued customers. Apply now!

To apply, please submit your resume and cover letter to [email protected] or hit ‘apply now’