This Position: The Assistant Manager is responsible for supporting the store's daily operations, including overseeing staff, managing inventory, assisting customers, and ensuring a welcoming and organised shopping environment.

Role Duties and Responsibilities

Customer Service Management:

• Ensure high standards of customer service are maintained.
• Handle complex customer inquiries, complaints, and issues.

Sales and Merchandising:

• Operating the cash register, handling cash, credit card payments, and providing receipts.
• Support the Store Manager in achieving sales targets and maximizing profitability.
• Oversee the implementation of merchandising strategies and promotional activities.
• Monitor sales performance and suggest improvements.

Staff Supervision:

• Assist in recruiting, training, and supervising store staff.

Inventory and Stock Control:

• Manage inventory levels to ensure adequate stock while minimizing excess.
• Oversee receiving, unpacking, and stocking of merchandise.
• Conduct regular inventory audits and resolve discrepancies.
• Manage stock returns process, including picking, packing and shipping of returns
• Assist in preventing theft by closely monitoring the store, identifying vulnerable areas, and implementing effective loss prevention strategies

Financial Management:

• Ensure accurate cash handling and financial reporting.

Store Operations:

• Maintain a clean, organized, and safe store environment.
• Ensure compliance with health, safety, and security regulations.
• Oversee the maintenance and upkeep of store facilities.

Marketing and Community Engagement:

• Support marketing initiatives and community outreach programs.
• Organize and participate in store events and book signings.
• Build and maintain relationships with local schools, libraries, and community groups.

Qualifications, Competencies & Experience

Essential

• Minimum of 2-5 years of experience in a retail environment, with at least 1 year in a supervisory or management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in using retail management software and point-of-sale (POS) systems
• Ability to work flexible hours, including weekends and holidays.
• Ability to lift and carry up to 15 kg.

Preferred

• Previous experience in a bookshop or related industry.
• A passion for books and reading.
• Knowledge of current literature and trends in the book industry.
• Experience with inventory management systems.

Essential Skills and Attributes

• Leadership: Ability to inspire and motivate a team to achieve goals.
• Customer Focused: Commitment to providing exceptional customer service.
• Detail-Oriented: High level of accuracy and attention to detail.
• Organized: Strong organizational and time management skills.
• Problem Solver: Effective in identifying and resolving issues.
• Adaptable: Flexible and able to adjust to changing business needs