Key Responsibilities

Provide high-quality, friendly and efficient customer service to all traders, customers, and visitors at the front desk.

Answer incoming phone calls and directing queries appropriately.

Respond to trader and customer enquiries and concerns, escalating where and when required.

Issue trader and staff parking permits in line with market policies.

Receive and receipt casual rent payments and ensure accurate records are maintained.

Collect and log Dandenong Market vouchers returned by traders, ensuring proper reconciliation and filing.

Perform general administrative duties such as data entry, record keeping, filing, and preparation of materials as required.

Support the Market Management team in ad hoc duties and tasks during Sunday trading.

Maintain a clean, organised, and professional front desk area.

Report any issues or incidents to the Market Operations Manager.

Skills and Experience Required

Prior experience in a customer service, reception, or administrative role (market or retail environment experience highly regarded).

Strong verbal communication and interpersonal skills with a focus on providing excellent service.

Ability to manage a high volume of enquiries and remain calm under pressure.

Competent in Microsoft Office Suite and use of EFTPOS machines.

High attention to detail and accuracy in handling money and records.

Reliable, punctual, and able to work independently on Sundays.

A positive, proactive attitude with a willingness to assist across different tasks as needed.

Understanding of or willingness to learn about market operations and trader needs.

Additional Information

This role is for Sundays only and may involve working public holidays if they fall on a Sunday.

Hours of work - 8.30am - 4.30pm or as rostered.

The role is located onsite at Dandenong Market.

This is a customer-facing position and requires a neat, professional presentation