We are seeking a proactive and customer service-focused Administrative Assistant to support our office operations. This role is critical in ensuring the smooth running of our day-to-day activities and delivering exceptional service to our clients.

Key Responsibilities

Customer Service: Act as the first point of contact for customer inquiries via phone, email, and chat, ensuring prompt and professional responses.

Scheduling & Coordination: Manage and organize technician schedules, appointments, and service calls.

Administrative Duties: Handle data entry, maintain records, and manage office supplies.

Support Tasks: Assist with invoicing, job tracking, and follow-ups to ensure timely completion of tasks.

Process Improvement: Identify opportunities to improve office workflows and implement solutions.

Communication: Liaise with team members, suppliers, and clients to ensure seamless communication.

Skills & Qualifications

Proven experience in an administrative or customer service role.

Exceptional organizational and time management skills.

Strong communication skills, both written and verbal.

Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling tools.

Ability to multitask and work effectively in a fast-paced environment.

A proactive attitude with a focus on problem-solving and attention to detail.

What We Offer

A supportive and collaborative team environment.

Opportunities for professional growth and development.

Competitive salary and benefits.If you are a motivated individual with a passion for customer service and administrative excellence, we’d love to hear from you!

What we're looking for

Previous experience as an Administrative Assistant or in a similar role

Strong organisational and time management skills

Excellent communication and interpersonal abilities

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Ability to work independently and as part of a team

Attention to detail and a problem-solving mindset

A friendly, professional and flexible approach

What we offer

At Sparks Power, we are committed to providing our employees with a supportive and rewarding work environment. You'll enjoy competitive remuneration, opportunities for career progression and our flexible work arrangements also support a healthy work-life balance.

If you are a motivated individual with a passion for customer service and administrative excellence, we’d love to hear from you!