• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Flare Employee Discounts Program
• Employee Assistance Program (EAP)

• Fulltime maximum term position to 30 September 2025, based at our Little Collins Street location
• Annual salary is $123,627 + 11.5% super
• Other benefits include:

About the position

We are seeking applications for an experienced Business Analyst – Process Improvement to apply their expertise to undertake comprehensive process mapping across the organisation, identifying and implementing process enhancements to improve operational efficiency, reduce costs and enhance the overall customer experience, to best position the organisation for future growth. This position involves working closely with key stakeholders to analyse business processes, define requirements, propose and advocate solutions, and ensure successful implementation of improvements.

To apply for this position, please address the following key selection criteria:

• Degree in Business Administration, Information Systems or related field; AND at least 5 years’ experience in business analysis, process improvement or a related role, including
  experience with process improvement methodologies (e.g., Lean, Six Sigma, BPM)
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Proficiency in process modelling tools and data analysis tools
• Demonstrated success in driving and managing change, motivating employees through the change process, and delivering consistent process improvements and planned outcomes
• Demonstrated ability to identify problems, assess potential solutions and implement changes
• Strong project management skills, including the ability to handle multiple initiatives simultaneously
• Strong current knowledge on industry trends and best practices for process improvement methodologies (e.g., Lean, Six Sigma)
• Excellent communication and presentation skills
• Strong interpersonal skills including the demonstrated ability to influence stakeholders to engage in identifying and implementing process improvements
• Ability to collaborate effectively with cross-functional teams

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for this position will be accepted up to 10 pm on Monday, 21 April 2025 however interviews and other selection processes may commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights