Platinum Certification, A refreshing alternative.

At Platinum Certification, we are redefining excellence in NDIS Auditing and as the Industry’s newest AQA, we are here to change things up!

As a proudly Australian-owned and operated Approved Quality Auditor (AQA), we offer comprehensive auditing of the NDIS Practice Standards and Quality Indicators across all States and Territories, reaching both metropolitan and regional areas.

We are a values-driven Organisation and pride ourselves on the strong relationships we build with our Clients and the Community and are proud to assist businesses and individuals in achieving their greatest potential.

We specialise in NDIS Certification Services, catering to Providers of all sizes—from newly established single-site providers to national organisations with multiple locations and participants.

Working at Platinum Certification means partnering with professionals who are not only experts in their field but also deeply committed to making a positive impact in the NDIS auditing space.

Our passionate team are recognised across the sector as industry leaders, and we are looking for the right person to join our Team.

If you have a passion for delivering outstanding customer service and support, we would love to hear from you!

Due to continued and significant growth in our business, we are looking to employ an experienced Client Relationship Coordinator to join our Team.

The Client Relationship Team is generally the first point of contact our Client has after engaging Platinum Certification for their NDIS Audit.

We are looking for that person who not only excels in customer service but also possesses a profound understanding of what it means to deliver Customer Service excellence.

They will display exceptional interpersonal, communication and negotiation skills, and demonstrate expertise in customer service and support.

Experience in the NDIS sector and an understanding of scheduling would be seen as an advantage.

A successful candidate will use technology to its best advantage, be highly proficient with computers and software and be quick learners who can rapidly assimilate new information.

Your strong written and verbal communication skills, coupled with excellent troubleshooting and problem-solving abilities, would make you an asset to our team.

With proven capabilities working under pressure and prioritising to meet deadlines, the successful candidate will be detail-oriented and proactive and will always be thinking ahead to ensure the best outcomes.

As a member of our Client Relationship Team, your responsibilities will include:

• Deliver prompt, courteous, and solution-focused assistance to all client and stakeholder enquiries

• Support for Clients by consultation to ensure Audit readiness whilst meeting our high level expectations for quality.

• General administration for Audit preparation to support Auditors and the business operations

• Manage client relationships through proactive and responsive communication via phone and email.

• Support with management and coordination of the NDIS Certification requirements

• Ensure the accurate preparation and effective management of Audit Packs to support audit planning and execution.

• Coordinate the Scheduling of Audits with Clients and Auditors

• Corporate support as required

• Travel booking management as required

• Invoice creation and management as required

• Assistance with management of NDIS Commission Portal

Enjoy the benefits of working from the comfort of your own home, saving time on commuting while enjoying high levels of autonomy.

You'll thrive in an informal and relaxed environment with casual work attire, receive full and ongoing training, and have ample opportunities to learn and grow.

If you fit this description and are ready to make a significant impact, apply now and become a valuable part of our team!