About the role

The Mater Hospital Administration team has an opportunity available for an experienced Senior Administration Officer to join their team working in wider Allied Health Administration team. This is a permanent part time role 32 hours per week.

Salary range: $38.81 - $43.16 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

This position is a Senior Administration Officer within Allied Health and your role will involve but not be limited to:

• Providing Exceptional Customer Service to patients and clients
• Booking and managing outpatient appointments in TAHDIS (Team Allied Health Data Information System)
• Register and update patient details in iPM
• Invoice/receipt patients in Totalcare and using HICAPS. (Including workcover, NDIS and DVA patients)
• Appointment and telehealth appointment coordination
• Phone and email queries
• Database management
• Billing
• Following up outstanding patient accounts
• Manage phone calls from patients and clinical staff taking a variety of enquiries
• Stock ordering in D365 and WINC
• Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures. Maintaining accurate, current and accessible files
• Continually demonstrate highly developed written communication skills including ability to draft routine correspondence on behalf of management.
• Provide administrative assistance to other senior staff and others as requested
• Exercise judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined

About you

To be successful in this role, you will demonstrate:

• Previous Totalcare/billing experience (highly desirable)
• Previous experience in using HICAPS (desirable)
• Ability to work autonomously or as part of a team
• High level of customer service, verbal and written communication skills
• Ability to multitask, organise and prioritise work effectively within a busy, fast-paced, demanding environment
• Highly developed time management and organisational skills
• Strong computer skills including competence in Administration systems (and the ability to quickly learn new systems)
• Ability to use programs such as Outlook, Word and Excel

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Sunday 27th April 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.