Real Homes Realty aims to provide competitive services in the real estate market, selling and managing residential property. The organisation strives for local market leadership and is continually seeking to enhance its reputation among both the public and members of the industry for honesty, integrity and competence as real estate practitioners.

The individual in the Receptionist / Administrative Support role ( Glenmore Park Office ) is required to contribute to the provision of quality services by providing administrative support for the real estate practice in a professional and efficient manner, which will reflect the company’s reputation in the real estate industry. This will necessitate a high standard of personal demeanour including professional standards of dress acceptable to the company.

Supporting a team of professionals, the individual will be required to demonstrate initiative and work as an enthusiastic team member in accordance with the organisation’s office routines and procedures, keeping in mind the overall business objectives.

Following Knowledge & Experience Required

· Experience in the real estate industry or previous experience in an administrative related role

· Certificate of Registration where rents are collected and property management services are provided in respect of leasing of property

· Strong administration skills – organised, thorough, systems orientated with meticulous attention to detail

· Ability to communicate at all levels

· Excellent levels of computer literacy and touch-typing skills

· Ability to use Microsoft Office including Word, Excel, Access and PowerPoint

·The ability to create a positive, everlasting impression with the most professional, courteous and expedient manner and to continually strive for superior client service

· Proactive, punctual and reliable

· Well presented and well spoken

· Vibrant nature & Enjoys dealing with people daily and is polite but assertive

· Previous experience in an administrative related role

· Experience in the real estate industry

ROLES AND RESPONSIBILITIES
· Provide internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondence and when required prepare written reports

· As the first point of contact for most clients, endeavour to answer telephone enquiries in an efficient, friendly and professional manner

· Maintain familiarity with office listings, including property advertisements, so an enquiry can be directed to the most appropriate member of staff promptly

· If necessary, demonstrate a commitment to satisfying Continuing Professional Development (CPD) requirements and therefore maintain current registration or licence

· Handle rental receipts from tenants

· Compile and transact the daily banking

· Collect and distribute daily mail

· Provide assistance in the administration and maintenance of company records

· Take responsibility for ordering necessary office supplies

· Ensure the front office and reception is clean and tidy at all times

· Participate in key result area and key performance indicator review processes to establish areas for improvement

· To maintain a high professional and ethical profile in accordance with industry and company standards.

· Maintain a well groomed and business like appearance

· Ensure that the rental receipts have been handled in accordance with office procedures

· May also provide administrative and secretarial support to the sales and property management teams

· Type sales advices, advertising and market materials and standard letters

· Liaise with vendors & third parties regarding administration of sales process

· Prepare sales advices

· Management of deposits

· Organisation of settlements

· Update the database

· Assist with enquiries for rental premises

· Type leases and general correspondence for the Property Management team