About the role

The Mater Health Administration Services team have an opportunity available for an experienced Administration Officer to join our Front Reception team on a permanent full-time role.

This is a specialist clinics senior front desk administration officer position. This role arrives and departs all our patient’s attending clinic or virtual appointment. Clinics are located across 10 different areas in the South Brisbane campus.

You will work predominantly day shifts on Monday – Friday, and the successful candidate will need to be available for all shifts between the hours of 7am – 5pm, 8 hours shifts.

Salary range: $31.24 - $36.44 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

As an Administration Officer, your role will involve but is not limited to:

• Providing Exceptional Customer Service to patient and clients
• Providing administrative support to clinical and medical staff
• Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, maintaining accurate, current and accessible files, including maintenance of records of relevant meetings and discussions
• Continually demonstrate highly developed written communication skills including ability to draft routine correspondence on behalf of the senior management
• Provide administrative assistance to other senior staff and others as requested
• Exercise judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined
• Maintaining and meeting multiple KPI’s daily
• Support staff training

About you

To be successful in this role, you will demonstrate:

• Experienced in providing medical administration support
• Highly developed time management and organisational skills
• Strong computer skills including competence in using Patient Administration systems (or the ability to quickly learn new systems)
• Excellent customer service and interpersonal communication skills
• Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
• Ability to be available for all shifts across a 5-day working week between the hours of 7am to 5pm
• Advanced IT skills in the Microsoft Office Suite, particularly Excel
• A positive attitude and approach to work with a commitment to excellent service and accuracy

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Sunday 27th April 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.