• DCS Clerk Grade 11/12 (base $145, 378 - $168,130 + super + annual leave loading)

• 12 months temporary full time opportunity (with potential for extension)

• Flexible working arrangements available - Sydney based

Role Purpose:

The Portfolio Engagement team are responsible for developing and executing an engagement strategy to gather input, secure buy-in, and drive collaboration across NSW Government agencies and relevant stakeholders in support of implementing the NSW Digital Strategy and ongoing digital reform.

Key Skills & Experience:

1. Strategic Communication - Ability to convey complex digital and data concepts in a clear, compelling way to diverse audiences, including executives, policymakers, and operational teams.

1. Stakeholder Management - A background in stakeholder engagement, government relations and strong skills in identifying, engaging, and managing relationships with government agencies, industry, and other relevant stakeholders.

1. Negotiation & Influence - Ability to build consensus, resolve conflicts, and drive alignment among different groups with varying priorities.

1. Policy & Government Knowledge - Understanding of NSW Government structures, decision-making processes and the broader NSW Government strategic context.

1. Facilitation & Consultation - Experience running workshops, stakeholder interviews, and roundtables to gather insights and validate findings.

1. Change Management - Ability to support agencies in understanding and adopting new policies, ensuring compliance and resolving conflicting perspectives.

1. Digital & Data Literacy - While not a technical role, a fundamental understanding of technology and data is key, this should include an understanding of key terms, awareness of industry trends and the ability to translate complex data and digital concepts into clear, actionable insights.

1. Project Coordination - Skills in planning and coordinating stakeholder activities, tracking engagement, and integrating feedback into regular management reports.

1. Reporting - Familiarity with performance metrics, OKRs, development of Briefing Notes and Cabinet Submissions.

About the role:

Working as part of the Digital Strategy, Investment & Assurance (DSIA) team at the centre of NSW Government, we strive to enable government priorities through the use of digital, setting direction and transforming government digital services, delivering better outcomes, and maximising value for money.

Your day-to-day activities will include (but not limited to):

• Develop, implement and maintain a stakeholder engagement plan to support the development and adoption of digital policy and key strategic programs across NSW Government agencies, industry, and other relevant groups.

• Conduct research and analysis of industry trends, customer needs and facilitate consultations, workshops, and roundtables to gather feedback and validate insights.

• Collaborate with agencies to capture key performance metrics, identifying key trends to drive the strategic policy agenda and ensure the currency and accuracy of data.

• Work closely with data analysts, policy leads, and project teams to align messaging and communicate findings, progress, and recommendations to senior executives and other stakeholders.

• Develop communication materials such as briefing notes, options papers, presentations, and reports.

• Support change management efforts by helping agencies understand and adopt key elements of digital policy. Manage agency concerns, resolve conflicts, and drive consensus on key topics.

• Adapt to changing priorities and dealing simultaneously with a wide range of highly complex issues in a fast-paced and high-volume environment.

• Ongoing management of relationships and engagements with customers across all DSIA services to ensure reporting of Digital NSW service performance is timely and accurate and seek to identify areas for improvement to customer experience.

• Assisting agency portfolios to navigate the complexity of Government, increasing awareness of digital policies and promoting the Digital NSW strategic agenda.

• Working with Ministerial portfolios you will form a deep understanding of their strategy and priorities to identify and promote success stories, where government use of Digital NSW services have created citizen, economic, environmental, or social value.

Who we are
We are uniquely positioned at the centre of government, able to provide insight, advice and influence through strategy, architecture, investment, assurance and transformation services. We drive digital change in NSW.

We are the front-door to digital, working across all government agencies to capture and align ICT & digital strategies. We help agencies deliver on their investment roadmaps, we give agencies and customers support in navigating the complexity of government and provide policy, tools, standards and guidance to create user-centred digital services, uplift their digital maturity and provide assurance to their product delivery.

We celebrate the success of the digital products we enable, promoting, advocating, and encouraging the adoption of government services that impact the entire sector.

Our branch provides a catalogue of services to help customers achieve their digital ambitions and signposts access to the wider services from Digital NSW.

The Customer Success team promote and encourage adoption of those services, providing simplified access and timely reporting of service performance. We advocate for funding for digital investment that supports a sector-wide uplift in digital maturity.

To find out more visit https://www.digital.nsw.gov.au/

Benefits of working for DCS:

• Accrued flexible leave

• Generous leave entitlements including up to 14 weeks parental leave

• Access to health and well-being programs including Fitness Passport

• Competitive pay and conditions

• Interesting and important work that helps improve the lives of citizens every day

Salary Grade 11/12, with the base salary for this role starting at 145,378 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment, please contact Swathy Mohan via [email protected].

For enquiries relation to role, please contact Paul Bateman via [email protected]

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 25 Apr 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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