Employment type: Full time, Fixed term until June 2026

Hours per week: 38

Remuneration: Band 7 salary from $112,427.64 per annum plus superannuation and a fortnightly RDO

Location: Werribee based

About the role

You will join the Customer Service Unit in this newly created role, working closely with cross functional teams to develop and implement content strategies that align with changing business goals and user needs.

Providing support to the Business Transformation program, this role will play a crucial role in designing and creating user-centred content experiences and information structures that enhance the overall user experience across Wyndham City’s website and digital platforms.

What your day will look like

Reviewing and assessing the impact on website content structure including functionality and experience as a result of the TechOne OneCouncil implementation

Conducting content audits of the existing website and transactional systems to identify and eliminate duplication and misalignment between the systems

Identifying and archiving content that is not meeting the needs of customers or external stakeholders

Developing, designing and managing content for web pages, mobile apps, user interfaces, and other digital products impacted by the TechOne implementation

Developing user guides, help documentation, and other instructional materials

Using data and analytics to measure content effectiveness and user engagement

What you will bring

A degree or diploma with several years of relevant experience (desirable)

Demonstrated track record of delivering a diverse range of digital content design initiatives and projects

Demonstrated understanding of digital marketing, UX design, and customer journey mapping

Proficiency in data analytics tools and techniques

Proven ability to develop, document and maintain operational policies and procedures

Sound analytical and conceptual skills

Ability to manage a variety of complex tasks under tight time constraints

Highly developed interpersonal and negotiating skills with the ability to communicate and work collaboratively with a range of stakeholders

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Sunday, 27 April 2025.

If you have further role-specific questions, please contact Laura Taylor, Manager Customer Service on 9742 0983.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via [email protected] or 03 9394 6860.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.