SandboxVR – Assistant General Manager

Sandbox VR is the future of entertainment. With over 55 global combined retail and franchise locations, the most advanced VR technology, premium AAA experiences developed in-house, and an exclusive Netflix collaboration, we’re the most successful and fastest growing location-based virtual reality company on the planet and we’re coming to Gold Coast Australia! Located in Cavill Lane meters from the beach, what better location than in the heart of Surfers Paradise?

What You Will Be Doing?

This is a position onsite at our Gold Coast Store.

We’re looking for someone to lead operations on a full-time basis including opening & closing the store. You’ll be responsible or assisting the store’s GM in the following areas:

● Deliver an Incredible Guest Experience: you’ll be responsible to assist the GM in the day-to-day operations of your store, ensuring an incredible guest experience for every person that walks into your store.

● Maximize Store Profitability: you’ll be assisting the General Manager in planning on executing on local marketing for your location, to maximise occupancy and revenue.

● Building and Developing Store Staff: you’ll also be assisting the GM in all HR matters including hiring, supervising, training, and termination of staff if needed.

● Technical Support and Troubleshooting: you will support the General Manager in all aspects of monitoring, managing and troubleshooting any technical issues that may arise in day-to-day operations.

● Manage and Oversee Safety Programs: you’ll be responsible with overseeing and managing all safety protocols and policies.

What We Are Looking For:
We are looking for an experienced and motivated individual to take on the role of Assistant General Manager. You are ideally an early adopter of new technologies and can easily explain technologies to those less knowledgeable. We also operate our own bar, therefore, candidates with a strong background in food and beverage, including cocktail expertise, inventory management, ordering procedures, familiarity with POS systems, and rostering skills, will be viewed favorably.
● Leadership Experience: this is a retail leadership position, so you should have a minimum of 5 years relevant experience at the operations management level in a retail or hospitality industry. Team Members will look to you for motivation & development.
● Customer Service: Delivering an exceptional experience to all our guests is the most important thing we can do in our company, so you should have some basic retail, customer service or hospitality experience. You’ll need to communicate and present clearly and warmly, and most importantly demonstrate extreme empathy to the needs of our guests and our staff alike. You’ll be expected to maintain a professional appearance, and having excellent phone manners is essential.
● Basic Business Literacy: As a lead in our retail store, you should have basic math and business skills, including understanding of profit and loss statements. You should be extremely organized and understand how to plan. You are also proficient in the MS Office especially MS Excel.
● IT & Technical Fluency: You should have basic IT and technical skills to
troubleshoot technical support issues during day-to-day operations.
● Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of time. You’ll also occasionally be required to bend, lift (more than 10 kg). You’ll also need strong close distance hand eye coordination and dexterity to handle technical support tasks.
● Hustle & Work Ethic: We are building the future of entertainment, so we are looking for a team member that understands the hustle, urgency, and work ethic required to bring something new to the world. You should be a strong problem solver who has a track record of good judgement, and can learn independently and quickly on the job to master our platform technically and operationally.

The Rewards

● Performance Bonuses linked to measurable KPIs
● Staff Discount
● Team Building events
● Work Life balance with your roster averaging around 38 – 45 hours per week