About the role

We are looking for an enthusiastic Guest Services & Reservations Agent to join our team at Bells At Killcare in Killcare Heights, NSW. This is a casual role, allowing you flexibility in your work-life balance. As the first point of contact for our guests, you will play a crucial part in delivering exceptional customer service and ensuring the smooth running of our boutique hotel operations.

What you'll be doing

Greeting and assisting guests with check-in and check-out processes

Managing reservations, including booking, modifying and cancelling guest stays

Responding to guest enquiries and requests in a timely and professional manner

Providing information about the hotel's facilities and the local area

Handling cash and card payments, ensuring accurate record-keeping

Supporting the wider hotel team as needed to maintain high standards of service

What we're looking for

At least 1 year of experience in a customer service or reservations role, preferably within the hospitality industry

Excellent communication and interpersonal skills, with a friendly and professional approach

Strong organisational abilities and attention to detail

Proficiency in using reservation and property management systems

A flexible and adaptable approach to work, able to handle multiple tasks simultaneously

A passion for providing exceptional customer experiences

What we offer

At Bells At Killcare, we are committed to creating a positive and supportive work environment for our team. In addition to a competitive salary, we offer a range of employee benefits, including:

Opportunities for career development and training

Discounts on hotel stays and dining at our award-winning restaurant

A beautiful, tranquil setting in the heart of the NSW Central Coast

About us

Bells At Killcare is a luxury boutique hotel set amidst the stunning natural beauty of the NSW Central Coast. Renowned for our exceptional hospitality, fine dining and commitment to sustainability, we offer our guests a truly unique and unforgettable experience. Join our team and be a part of our continued success.

Apply now to become our next Guest Services & Reservations Agent!