Rydges is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.

About the role

We are seeking a dedicated individual to join our in-house team at Rydges Resort Hunter Valley. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.

What you'll be doing

• Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
• Efficiently process guest reservations, modifications, and cancellations
• Maintain accurate and up-to-date reservation records
• Collaborate with the wider team to ensure a consistent and positive guest experience
• Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
• Contribute to the achievement of revenue and occupancy targets

What we're looking for

• Proven experience in a customer service or reservations role within the hospitality and tourism industry
• Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service
• Strong problem-solving and decision-making skills to handle guest inquiries and requests
• Proficient in using reservation systems and technology
• Adaptable and flexible to work in a dynamic, fast-paced environment
• A genuine passion for delivering exceptional customer experiences

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day!