This Customer Service/Sales support role sits within a well-established distribution company's Sales team, supporting the Customer Experience Manager by processing orders, handling customer enquiries, resolving issues, and assisting Account Managers with daily sales operations. It involves both inbound and outbound communication to ensure smooth order management and client satisfaction.

Client Details

Our client is a distributor of premium appliances for household and commercial applications.

Description

About the Role:

You'll be joining a well-established distribution company within their Sales team, reporting directly to the Customer Experience Manager. Your responsibilities will include:

• Managing and processing sales orders
• Preparing customer correspondence and handling order management
• Answering inbound and making outbound calls
• Resolving customer issues/complaints
• Supporting Account Managers with day-to-day sales operations

Profile

What We're Looking For:

• Must-Have strong knowledge of Pronto system
• Minimum 1-2 years of Experience in internal sales or customer service
• Background in manufacturing/retail/distribution environment ideal
• Experience in taking high volume of inbound/outbound calls
• Able to work Hours: 8:30 am - 4:30 pm or 9:00 am - 5:00 pm
• Solution Driven
• Excellent multitasking and communication skills
• Strong attention to detail and initiative
• Proficiency in Microsoft Office and Outlook

Job Offer

Benefits:

• Full time stable working hours.
• Growth and further learning opportunities
• Inclusive and supportive environment