About Us

Hanshow is a global leader in Electronic Shelf Labels (ESL) and digital store solutions, including LCD displays, digital signage, payment systems, and AI-powered retail technologies. We provide tailored IoT touchpoints that help retailers:

Streamline operations

Improve profitability and efficiency

Deliver customer-centric insights

Enhance customer experiences

With over 20,000 stores served in 50+ countries, Hanshow is transforming the retail landscape worldwide.

Hanshow Australia Pty Ltd, established in 2021 and based in Macquarie Park, NSW, is a fast-growing company revolutionizing retail through cutting-edge electronic pricing solutions. Our key partners include Woolworths, Coles, Total Tools, and Bunnings.

The Opportunity

Due to continued business growth, we are seeking a motivated and technically skilled ICT Support Engineer to join our dynamic team. In this role, you will support the deployment, maintenance, and troubleshooting of Hanshow’s ESL and digital store technologies across Australia. You’ll collaborate with internal teams, retail clients, and international colleagues to ensure system stability and customer satisfaction.

Key Responsibilities

Oversee the installation and maintenance of ESL systems

Troubleshoot hardware, software, and network issues related to deployments

Collaborate with internal teams for system integration and real-time problem-solving

Conduct system testing and QA during deployments and upgrades

Facilitate communication between clients and internal teams to enhance product functionality

Prepare technical documentation and training materials

Liaise with the Head Office (in China) for application-level support

Support system integration between Hanshow solutions and client platforms

Required Skills & Experience

Bachelor’s degree in IT, Computer Science, Engineering, or a related field

Minimum 1 year of experience in ICT support, preferably in retail technology or IoT

Strong knowledge of network configuration, system integration, and troubleshooting

Excellent project management and problem-solving skills

Familiarity with JavaScript and HTML is an advantage

Prior exposure to ESL technology or retail systems is highly desirable

Strong communication skills and ability to work across international teams

Fluency in Mandarin (spoken and written) is essential, due to frequent communication with our head office and international technical teams

Apply now to help shape the future of retail with smart, digital technology.