About the Company

Weatherbeeta Group is an Australian-owned global Equestrian company based in SE Melbourne, with operations across the UK, US, and NZ. The Group includes Horseland, Australia’s largest Equestrian products Retailer. We pride ourselves on delivering high-quality equestrian products as well as other products across our retail and wholesale networks.

An exciting opportunity now exists for an IT Infrastructure Administrator to join our Head Office team in Dandenong South, on a permanent full-time basis.

About the FT Onsite Role (immediate start available)

This is a key hands-on role within a small internal IT team, ideal for a motivated professional ready to step into an infrastructure-focused position. You will play an important part in maintaining, securing, and optimizing the business's IT infrastructure across all sites, ensuring smooth day-to-day operations and supporting ongoing digital growth.

You’ll work closely with key business stakeholders, supporting critical applications, cloud services, and retail technologies across the Weatherbeeta and Horseland brands.

Job Functions and Responsibilities

· Administer and maintain all infrastructure systems including, VMware and Azure based virtual servers, SANs, WANs, switches, routers and firewalls.

· Provide Level 1–3 support to head office staff and respond to Help Desk tickets addressing hardware, software, network, and application issues within defined SLAs.

· Set up, configure, and maintain desktops, laptops, mobile devices, printers, and other IT peripherals.

· Manage the Microsoft 365 platform (Exchange Online, SharePoint, Teams, OneDrive, Azure AD, Intune) and ensure governance and compliance.

· Administer Active Directory, group policies, user/group management, shared mailboxes, security groups, and domain-related tasks.

· Handle user onboarding and offboarding processes including account creation, permissions, access provisioning, and deactivation across systems.

· Monitor and improve system performance, plan for capacity, and implement upgrades.

· Ensure routine data backup and restoration procedures are followed, validated, and securely stored, both onsite and in the cloud.

· Monitor and maintain IT asset inventory and lifecycle management and optimisation including hardware and software.

· Manage the corporate VoIP phone system to ensure reliable communication across the business.

· Maintain secure remote access solutions including VPNs, and remote desktop platforms.

· Provide documentation and contribute to knowledge base and IT standards.

· Create and maintain detailed technical documentation, procedures, contributing to IT knowledge base, including user guides.

· Deliver remote and onsite IT support to Retail stores (desktop, server infrastructure, routing, firewalls).

· Collaborate with vendors to resolve issues and manage third-party services promptly.

· Enforce cybersecurity practices including MFA, access control, patching, and endpoint protection.

· Ensure ongoing effective cybersecurity awareness communication/training to all users in the region.

· Contribute to IT projects, automation tasks, and continuous improvement initiatives.

About You

Strong working knowledge of network infrastructure including VPNs, firewalls (e.g., Fortinet), routers, and hosted/cloud environments.

Detailed experience with the Microsoft 365 Suite, especially in Exchange Online, SharePoint, Teams, and Entra ID / Azure AD.

Hands-on experience in managing virtualised environments (VMware or Hyper-V) and SAN storage systems.

Working knowledge of Active Directory, Group Policy, DNS/DHCP, and domain management.

Understanding of IT security best practices, patch management, and threat prevention.

Strong troubleshooting and analytical skills across systems, networking, and cloud services.

Exceptional customer service skills and ability to explain technical issues in plain language.

Ability to multi-task and manage competing priorities.

Has been working across Level 1-3 support or infrastructure support and is ready to step up.

Enjoys being hands-on with systems and working across a broad IT landscape, from infrastructure and cloud services to end-user support.

Has a passion for delivering reliable and secure IT services in a business that values technology as a strategic enabler.

Thrive working in fast paced retail business going through transformation and change.

Tertiary qualification in Information Technology, Computer Science, or a related field.

Relevant industry certifications (e.g. Microsoft Certified: Azure Administrator, Fortinet NSE, VMware, ITIL Foundation) are highly regarded.

IT exp within large retail, wholesale, sportwear, apparel business - desirable.

Additional Information

Applicants must be Australian Citizens or Permanent Residents, preferably immediately available.

Some after-hours work is required during upgrades or critical incidents.

Drivers License and own car required for occasional travel to local retail sites may be required.

For more information see; weatherbeeta.com.au; horseland.com.au

Look forward to your application outlining how you meet the required job criteria.