ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER ?

ACE Equipment has an opportunity for an exceptional individual to join our Wingfield team as a Service Administrator.

About the role:

This position is responsible for assisting the Service Manager & Service Coordinator in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Fields internal and external customer inquiries to the Service Department

Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.

Maintains Service Department filing and records.

Updates customer profiles using equipment, hours, or other information from the customer work orders.

May prepare Service Technician efficiency reports.

May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.

Setup customer quotes and source materials.

IT abilities are an advantage, if capable, manage social media and website.

Other duties as assigned.

About you:

Knowledge of office procedures

General understanding of mechanical/technical terms is preferred but not essential.

Experience with and ability to use standard desktop load applications and internet functions.

Year 12 completion or relevant experience desirable.

Ability to work under pressure and prioritise.

A collaborative approach, adhering to company values.