Our client is a progressive federal government agency with a strong public mission and a deep respect for history and innovation.

They are committed to creating accessible, user-focused digital experiences that serve millions of Australians.

The Opportunity

You will play a central role in designing and reshaping how Australians access, engage with and discover our nation's rich archival records.

This is your chance to apply human-centred design to a purpose-driven initiative impacting both the public and internal stakeholders.

The Role

As a Lead Service / Experience Designer, you will lead experience design efforts across five key areas: Search & Discovery, Collection Content, Client Portals, Payments, and Workflow Management.

You'll map current-state experiences, surface user pain points, and champion service improvements that balance business needs and user aspirations.

Using a human-centred approach, you'll work across disciplines to translate research into journeys, blueprints, wireframes, and prototypes that create clear, cohesive digital experiences.

Key Responsibilities:

• Lead and deliver user research and testing using human-centred design methods
• Facilitate workshops, design-thinking sessions, and usability testing
• Create journey maps, service blueprints, personas, wireframes, and prototypes
• Work across the end-to-end service lifecycle, from discovery through delivery
• Build strong relationships with internal and external stakeholders
• Ensure designs meet accessibility, service design, and APS standards

The Ideal Person

You are a strategic designer who thrives in complex environments and can influence across teams. You would already have experience in working in large digital transformation programs ideally with millions of users in web-based application settings.

Ideally, you have a strong background in human-centred design, ideally with tertiary qualifications. You are proficient with Miro and tools for mapping, research, and prototyping.

Successful applicants will need to have baseline AGSVA security clearance.

Salary / Rate

• An hourly rate of $125/hr - $150/hr including super or negotiable
• Contract until 30 June 2026 with extension options

How to Apply

To apply online, please click on the appropriate link.

Alternatively, for a confidential discussion, please contact Prajjwal K C or Antony Austin on 02 6108 4878 quoting ref no. 20461

HorizonOne is committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds.