Senior Project Officer, Industry Training – Liquor & Gaming NSW

An exciting opportunity to work with a dynamic team with Hospitality & Racing, a division within the Department of Creative Industries, Tourism, Hospitality and Sport

Clerk Grade 9/10 with a salary range of $125,693 - $138,510 per annum plus superannuation and leave loading.

An ongoing role opportunity based in Sydney, NSW – Hybrid working arrangements may be available within business operational needs.

About Hospitality & Racing

We are at the forefront of industry supervision for the liquor, gaming, wagering, casino, registered club and racing sectors in NSW. We play an integral role in administering regulatory frameworks for liquor, gambling and registered clubs within NSW, including policy advice to government and supervision and enforcement of liquor and gambling laws. This is to ensure that vibrant and dynamic hospitality and racing environments are safe and responsible, whilst our regulatory efforts are evidenced-informed, coordinated and targeted.

If you are interested in playing an integral role leading a team that shapes policy, being at the forefront of some exciting Government initiatives, such as delivering a vibrant yet responsible hospitality, liquor, racing and gaming environment, we want to talk to you.

Our work is as diverse as our people and the NSW communities we serve. See what’s it’s like to work with us!

About the Role

As a Senior Project Officer, Industry Training you’ll lead a team responsible for liquor and gaming training operations and managing relationships with Approved Training Providers. You’ll be responsible for responding to legislative change through the implementation of strategic initiatives and for driving business process improvement.

You’ll be responsible for:

Managing relationships with Approved Training Providers and responding to enquiries from competency card holders.

Processing applications from individual trainers and RTOs to deliver Liquor & Gaming NSW (L&GNSW) mandatory industry training, such as the Responsible Service of Alcohol (RSA) course.

Managing the implementation of changes to the Industry Training operating model and technology stack.

Maintaining a people management and leadership mindset to supervise a team of three direct reports.

To be successful you will have:

Extensive people management skills with experience in managing multiple direct reports.

Proven ability to manage complex project activities and competing timelines.

Strong written and verbal communication skills surrounding operational procedure to deliver continuous improvement.

Expertise in managing stakeholder relationships and cross-functional collaboration.

Proven ability to identify and develop solutions for complex regulatory issues and formulate recommendations to support project planning and decision making.

If this sounds like you, we’d love to hear from you!

To learn more about the role, please click here to download the role description.

Contact Details:

For any questions regarding the role please contact Nick Kellaway, Manager Industry Training via [email protected].

For any enquiries relating to recruitment please contact Claudia Oliverio, Talent Acquisition Assistant Advisor via [email protected].

Essential Requirements

Appointment and ongoing assignment are subject to satisfactorily meeting pre-employment and ongoing probity screening to meet the integrity standards set out in section 14 of the Gaming and Liquor Administration Act 2007.

The person occupying the role may be designated as a key official under section 16 of the Gaming and Liquor Administration Act 2007, and may be subject to restrictions, such as restrictions on attending certain premises.

How to Apply!

Your application must include a cover letter and an up-to-date resume that details your capabilities and experience in relation to the above role.

Closing Date: Friday, 25th April, 2025 [10.00AM]

The selection process may include a range of assessment techniques to assist hiring managers in determining your suitability for the role. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Working at the Department of Creative Industries, Tourism, Hospitality and Sport

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we:

Create social and economic opportunities for the state

Support the creation of jobs across the creative, visitor and night-time economies

Prioritise First Nations artists, stories and culture

Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all

Drive visitation through events, campaigns and visitor experience development

Activate our night-time and creative economies to unlock unique precincts and community spaces

Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment

Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history.

We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.