Student Retention Administrator – 2x positions available

Student Journey

Fixed-term to 31 December 2025, full-time, Current UNE Staff: In taking up this appointment, please be aware your current fixed term or permanent role will cease the day prior to you taking this position

$ 69,636 to $ 75,406 [part time pro rata] per annum (HEO4)

Plus 17% employer superannuation

Salary packaging options are available

Generous leave entitlements available, namely 20 days family and domestic violence leave available per annum (part time pro rata), 10 days Aboriginal and Torres Strait Islander cultural and ceremonial leave per annum [part time pro rata], etcetera

5 weeks annual leave plus Christmas week shutdown, per annum, part time pro rata

Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)

Acknowledgement of Country

The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.

UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.

Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women’s Society, and the many international cultural groups - all will feel valued and respected at UNE.

You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan 2021-2030.

About the role

As the Student Retention Administrator, your role involves proactively engaging with specific student groups to deliver targeted and efficient support. Your work aims to facilitate students’ access to administrative and academic support services, while also coordinating with health and wellness-focused resources when necessary. The overarching goal is to ensure each eligible student successfully completed their academic journey with comprehensive assistance.

About you

To be successful in this role, you will have:

A relevant diploma qualification; or completion of a Certificate IV with relevant work experience; or completion of a Certificate lll with extensive relevant work experience; or an equivalent combination of relevant experience and/or education/training.

Adaptability, resilience and flexibility to move from team-to-team within the Student Journey portfolio and to fulfil various direct, instrumental services and supports to students and other key UNE stakeholders, in the context of student retention and student engagement.

Demonstrated advanced word processing skills and knowledge of other relevant software and systems desk top publishing, spreadsheet, database, web-based software and record management systems.

Demonstrated ability to relate well to colleagues and students and be an integral part of a cohesive team as well as work independently on own initiative.

Demonstrated ability to exercise initiative and apply high-level judgement and analysis in relation to problem solving issues with strong strategic thinking skills and the ability to evaluate and recommend creative approaches to achieve objectives.

Demonstrated outstanding interpersonal, engagement and communication skills with demonstrated ability to develop effective professional relationships with students, staff and other UNE stakeholders.

About the Group

Student Services sits within the Student Journey portfolio which includes the Library, Student Grievance Unit, Student Services and Wellness Centre. The goals of Student Journey Portfolio include Successful student Completion, Student Engagement and retention and providing transformative personalised student journeys.

About Armidale

Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale’s natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience

Enquiries and additional information

To discuss this role please contact Steven Gully, Student Connect Advisor, phone: (02) 6773 4508, email: [email protected].

Closing Date: Midnight, 23 April 2025

Reference No: 225054

Please visit www.une.edu.au/jobs-at-une for further information about this position and other career opportunities at UNE.

To Apply

Submit your application through www.une.edu.au/jobs-at-une and refer to vacancy ref 225054.

Your application should be comprised of:

Covering letter;

Responses to selection criteria (refer to the position statement)

Current CV.

Commitment to Inclusion and Diversity

UNE is committed to building a diverse workforce and strongly encourage applications from Aboriginal and/or Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.

National Police Check

If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement. Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).