Position Details

• Fixed Term until April 2026 | Full-Time
• Higher Education Officer Level 8 | $110,581 - $122,420 a.
• Location: Bedford Park / Kaurna Country
• View Position Description
  
  

About the Role

Working under broad direction and with team support, the College Manager, Student Administration Services provides professional and efficient services to senior management, academic staff, and students. This position is responsible for leadership and management of the operations of a student administration services delivery team, as well as the delivery of strategic improvement initiatives that will make a proactive and positive contribution to the service culture and goals of the University.

Additionally, the College Manager provides the Associate Director with data analysis and insights for decision-making and service strategy, while supporting staff through change with mentoring, coaching, and performance development.

The College Manager, Student Administration Services will also:

• Drive, analyse and measure the consistency of support services and processes; creating a customer-centric services environment and striving towards a services model which is responsive, stable and sustainable.
• Contribute to the development and implementation of effective and efficient training tools and frameworks to facilitate induction, skills training, cross skilling and succession planning, with a key focus on career progression opportunities across student administration services roles.
• Partner with senior University managers to provide strategic advice and take responsibility for leading the operations of student administration services at a College level.
  
  

About You

As the College Manager, Student Administration Services, you will thrive in a fast-paced and regularly changing environment, demonstrating excellent time-management, organisational, and problem-solving skills. You will engage with various stakeholders, developing strong working relationships within the Student Administration Team and with external partners, while using excellent time management skills to handle various tasks and deadlines. To be successful in this position, your strong leadership skills will be key, allowing you to take initiative, make independent decisions, and drive successful outcomes. Your critical and strategic thinking skills will also be vital to your success. While prior experience in a similar position is highly valued, we are seeking quality candidates with a focus on nurturing an excellent culture and can demonstrate strong leadership experience

To be successful in this role, you will also demonstrate:

• Experience in leading, motivating and developing a team of professionals to deliver service excellence and inspiring a working culture of support, recognition and ongoing development.
• Comprehensive knowledge of CRM and Service Management tools, customer analytics and other data management to drive insights for customer management strategies and improvement initiatives, in addition to demonstrated experience in leading customer-centric business transformation projects.
  
  

About the Student Administration Services

Student Administration Services operates under a university wide matrix services model. SAS teams are embedded within each of the six colleges, along with the front-end student service hub (Flinders Connect) and university-wide administration services to provide support across the student lifecycle, from admissions through to graduations. The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non-negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach.

The SAS values both productivity and enjoyment, celebrating our successes together. Although spread across colleges and campuses, we prioritise building relationships across teams through regular gatherings. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun!

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Wide range of professional development activities and services
• We embrace diversity and promote equity and inclusion for all students and staff
• Vibrant campus life and amenities including on campus health care services, gymand childcare centre (Bedford Park, South Australia).
  
  

Prescribed Conditions for Employment

• A valid Nationally Coordinated Criminal History Check which is satisfactory to the University will also be required before the successful applicant can commence in this position.
  
  

How to Apply and Information

• Demonstrated experience in creating and delivering a consistent and integrated customer experience across multiple touch points within a complex environment and demonstrated ability to create and lead a continuous improvement culture.
• Comprehensive knowledge of CRM and Service Management tools, customer analytics and other data management to drive insights for customer management strategies and improvement initiatives, in addition to demonstrated experience in leading customer-centric business transformation projects.
• Demonstrated experience in leading, motivating and developing a team of professionals to deliver service excellence and inspiring a working culture of support, recognition and ongoing development.
• Proven experience in effectively leading people through significant workplace change.

• To apply online, please visit the Jobs@Flinders website via the job portal: JR0000013314 College Manager, Student Administration Services
• You are required to submit Suitability Statement of no more than 3 pages, addressing the below four Key Position Capabilities of the position description.
• For more information regarding this position, we strongly encourage you to contact Julie Boots.
• Please see here for our Reconciliation Action Plan.
• Please see here for our Indigenous Workforce Strategy.
  
  

Applications to be submitted before 10:00 pm (ACDT) Sunday, 27 April 2025

Please note, late applications and applications sent via agencies will not be accepted.

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.