We're working with a trusted and growing business that supplies premium workplace solutions to commercial clients across Australia. They're known for their outstanding customer service, high-quality products, and strong internal culture. With consistent growth and a commitment to doing things well, they're now looking for a Customer Service Administrator to join the team part-time, with flexible hours to suit your schedule.

This is a dynamic and varied role that will allow you to put your commercial administration experience to use in a team that values input, autonomy, and efficiency. You'll be across everything from order processing to supplier coordination. Your attention to detail, creative thinking and love for structure will be key in keeping operations running smoothly.

About the role

Key Responsibilities:

• Act as the first point of contact for customer enquiries via phone, email, and live chat
  
  
• Process customer orders with accuracy and timeliness
  
  
• Coordinate freight bookings, track deliveries, and resolve any shipping issues
  
  
• Raise and manage purchase orders with suppliers, ensuring inventory alignment
  
  
• Support returns, exchanges, and warranty claims, providing a seamless experience
  
  
• Maintain up-to-date records across customer databases, CRMs, and internal systems
  
  
• Collaborate with clients, suppliers, and internal teams to resolve issues and uphold service standards
  
  
• Manage a shared in-box and prioritise tasks with efficiency
  
  
• Assist with invoice preparation, supplier payments
  
  
• Support ongoing stock control administration and reporting
  
  
• Provide general admin support including data entry, document control, and reporting
  
  
• Identify and suggest process improvements to enhance efficiency and service delivery
  
  

Who We're Looking For:

We're seeking an experienced administrator with a strong background in commercial or product-based environments. You're someone who enjoys variety in your day and takes pride in being the reliable go-to who keeps things organised and moving forward.

Ideally you'll bring:

• Proven experience in administration and customer support roles across retail, wholesale, e-commerce, or service industries
  
  
• Confident in raising POs, processing invoices, and supplier coordination
  
  
• MYOB experience highly desirable

• Familiarity with CRMs, order processing tools, and the Microsoft Office Suite
  
  
• Excellent written and verbal communication skills, with a clear and professional manner
  
  
• A detail-oriented approach and the ability to juggle multiple tasks calmly and effectively
  
  
• A proactive mindset-you take initiative and solve problems with confidence
  
  
• The ability to work both independently and collaboratively within a small, supportive team
  
  
• A passion for delivering excellent service and improving processes wherever possible
  
  

Why This Role?

• Part-time hours with genuine flexibility
  
  
• Join a close-knit team that values what you bring
  
  
• Make a real impact in a role with variety and autonomy
  
  
• Work with a business that has a great reputation for quality and care
  
  

If you're looking for a meaningful part-time opportunity in a company where your contribution will be recognised and appreciated, please click 'apply'.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.