Looking for career growth in the Maritime Shipping Industry - Apply Now!

If you are a motivated team player looking for your next role and believe you have the capability to support a Shipping Inspection team and its related business operations, this is an exciting opportunity to take your career to the next level and we invite you to apply!

About the Company

Control Union has been helping to build a better world for several decades. From our roots in agriculture, the global business has since grown to become a global trustworthy partner for testing, inspection, and certification (TIC), providing a comprehensive range of quality services to clients in more than 80 countries. Our in-depth knowledge and experience cover all aspects of the supply chain, across a wide range of industries, including food, feed, energy, forestry, sustainability, social compliance, and textiles.

Control Union operates under the globally recognised Royal Peterson Control Union group. Today, Peterson and Control Union is still family-owned, with trust as its biggest value. We take pride in our stakeholder focus, work with integrity, and are purpose driven, offering long-term sustainable and innovative solutions across global value chains.

For over 100 years, Control Union has been built on strong family values:

Customer Focus

Integrity

Long Term View

Innovation

Safety

Locally, Control Union has a strong footprint, supporting clients in Australia and New Zealand. Our Australian laboratory, located in Sinnamon Park QLD, offers a dynamic work environment with state-of-the-art facilities and we have offices in Brisbane, Melbourne, Sydney and Byron Bay.

About the Shipping Inspections Department

Our professional inspection and superintendence services support our clients across several key commodity markets (agriculture, coal etc.) by representing and protecting their interests. Our representation ensures that quality and quantity requirements are supervised during loading or discharge.

Our team of Marine Surveyors / Inspectors, who are autonomous in the field, work closely alongside their colleagues in the Inspections, Laboratory and Administration / Export documentation departments in a way that supports our culture of collaboration.

We are now looking to fill a new role of Shipping Execution Coordinator. Based in Docklands Melbourne, the successful candidate will be responsible for coordinating the operations of the Inspections department and ensuring the highest standards of quality and integrity in commodity inspection services, providing excellent customer service and value to our clients.

About the Role

The postholder will be responsible for executing key objectives including planning and coordination of surveys and inspections, acting as the primary point for customer support and guidance, regularly meeting with clients, and reporting to internal and external stakeholders in line with Company procedures and / or expectations. The postholder will play a key role in ensuring our services are delivered accurately and efficiently. The role is ideal for someone with experience in project coordination, customer service and maritime shipping export documentation.

To succeed in the role, the postholder must actively participate in opportunities to learn, have a growth mindset and be open to innovation and change as our business develops in a way that is synonymous with our growth plans and objectives.

Duties and Responsibilities

Coordination, Communication and Team Effectiveness

Coordination of the Shipping Inspections department operations to ensure the business meets quality and delivery standards.

Identify and mitigate potential risks or constraints affecting project delivery.

Communicate effectively, both in writing and verbally, with managers, staff, and stakeholders (i.e. clients, management, office/administration, vessel, agents, terminals, and or packing sites) in a proactive, timely and effective manner, so to ensure efficient and consistent operations.

Taking an active role in leading Inspections department team meetings and assist peers and colleagues where required.

Gather data, compile comprehensive reports, and distribute them to clients.

Lead and coordinate contractors and sub-contractors, ensuring project specifications and quality standards are met.

Support with the recruitment and onboarding of newcomers to the department by working with relevant colleagues.

Provide the appropriate support to team members to foster a highly inclusive culture that ensures team members can thrive and that organisational goals are met.

Foster effective collaboration between departments and cross-functional teams.

Ensure adherence to all policies, procedures, standards, specifications, guidelines, and training programs within the Inspections department.

To assist, where directed, the Administration & Customer Service team in the execution of certificates and analytical reports.

To submit expense claims, timesheets, and general reports as per the required schedule and timeframes.

Client Relationship Management

Maintain our stakeholder network by acting as a key point of contact for clients, addressing enquiries, providing updates, and ensuring overall satisfaction.

Collaborate with management, customer service and sales teams to understand client needs and contribute to business improvement / development efforts.

Handle and resolve customer complaints promptly and professionally, aiming for effective issue resolution.

HSEQ

Adhere to Health and Safety policies / Code of Practices and ensure the adoption of the forementioned policies and practices.

Work with the Quality representative, leadership, management, and operational teams to ensure that standards and accreditations i.e. ISO, are maintained.

Propose and uphold safety and quality control measures across the Inspections department to guarantee safe and accurate results.

Maintenance of internal databases and QMS.

About You - Experience, Skills, Traits and Requirements

Experience in agricultural soft commodity industries, with strong knowledge of industry practices and standards.

Understanding of marine shipping / cargo inspection / terminal operations experience within agricultural commodities / coal.

Experience working to and the maintenance of quality systems i.e. ISO 17020.

Experience in team coordination and client relationship / customer management.

Experience identifying opportunities for improvement and implementing strategies to enhance operational efficiency high desirable.

Able to work autonomously to provide consistent, successful outcomes.

Able to demonstrate a high level of competence in Microsoft Packages, excellent MS Word and Excel skills.

Able to liaise with stakeholders on all levels.

Able to communicate effectively in verbal and written form.

Relevant qualifications or professional training / competency favourable.

Organised, good time and project management skills.

Self-driven, and proactive individual.

Solutions focused with strong analytical skills and comfortable resolving issues independently.

Always operates professionally.

Seeks information from a range of sources; makes sound decisions based on own knowledge and expertise.

Join Our Family

At Control Union, we value our employees as part of our extended family. We foster a culture of:

Open communication

Collaborative teamwork

Professional development

Work-life balance

Why Control Union?

Contribute to building a better world through quality assurance

Work with a global company with a strong local presence

Be part of a family-owned business with a rich history and strong values

How to apply

Apply through Seek

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.