About our company

TriCab is a leading Australian-owned Cable Manufacturer, providing customised cable and engineered solutions which reflect our core values of innovation, quality, and pride. We employ a local workforce that manufactures the best product – both in quality and service.

TriCab is a growing company, with a manufacturing facility and HO in Port Melbourne, and Sales / Distribution offices across all Australian capitals, North and South Islands of New Zealand, into Asia, and the US.

This is a full-time position, working 8.00am - 4.00pm, based on-site at our Head Office & Manufacturing / Warehouse facility in Port Melbourne, just moments from the Monash Freeway.

About the role

Working collaboratively with our State branches, transport, and planning teams, this role involves the provision of exceptional customer service to both internal and external stakeholders, to assist in the fulfilment of customer requests.

Reporting to the Supply Chain Manager, you will be responsible for:

Ensuring orders meet customer requirements, quality standards, and specifications, and are delivered in full and on-time.

Providing timely and efficient service, including responding to queries, communicating the status of orders, and coordinating teams and processes to deliver.

Building strong relationships within the planning team and wider manufacturing and HO team.

Engaging with internal and external stakeholders, especially our internal state-based sales and external customer service and distribution teams, to fulfil customer requests.

Participating in process and systems improvement to ever better the service and metrics of the planning and customer service team.

Liaising with scheduling / planning, production leaders and the State sales teams to ensure the ‘smooth’ provision of service, information, and product.

Upholding TriCab's values of innovation, quality, product knowledge and exceptional service.

About you

You will be a motivated and passionate customer service professional with the ability to genuinely identify and understand customer needs, and coordinate our people and departments to go above and beyond to fulfil customer requests and support in delivering our customer value proposition!

To be a successful fit in our team and this position, you will:

Be a customer service ‘guru’, with exceptional written, verbal and telephone communication skills.

Be energetic, “can do”, enthusiastic, and driven to succeed as ‘one team’, with respectful and professional relationships at the core of what we do.

Have prior experience in a similar in-house role (not call centre). Experience within the warehouse and logistics industry would be advantageous.

A proven attention to detail, and a tenacious ‘completer-finisher’.

Analytical and a methodical approach to problem solving.

Strong in using MS Office 365 suite of applications.

Benefits you can enjoy

An attractive package with benefits, including company paid income and life insurance is on offer. This is a role in which you can grow, develop, and contribute under the mentorship of experienced leaders.

This role will suit someone who is looking for a long-term 'gig' with a growing, stable business on the up! If you believe you meet the criteria, please submit your resume and cover letter.

At TriCab, we believe diversity is important to our success and like to consider our workplace as one in which everyone has equal opportunities. TriCab values the communities in which we operate and aim to create a workforce reflective of those communities. TriCab appreciates the backgrounds, experiences, and contributions each person brings to our workplace, and encourages First Nations people, females, and culturally diverse people to apply.

* Only successful candidates will be contacted.