We are looking for a strong client advocate to join us in our mission to make a profound difference in the lives of veteran families!

Legacy WA are an iconic charity who provide life-changing support and connectivity for veterans' families. Established in 1928, we have a wonderful history of service to the community in Western Australia. This is an exciting time to join us as we are growing and evolving to better support the needs of those that we serve.

Role Overview: As the Senior Case Management Coordinator, you will be at the heart of our efforts to support veteran families. Your role will involve conducting thorough assessments, crafting personalised support plans, coordinating essential referrals, and passionately advocating for the wellbeing of our clients. You will work hand-in-hand with the Community Services Team Leader, internal teams, volunteers, and external service providers to deliver timely and effective support. Additionally, you will collaborate closely with the Community Services Program Specialist and Executive Officer to enhance our service offerings and frameworks, aligning them with best practice.

Key Responsibilities:

Conduct comprehensive assessments to understand and address the unique needs of veteran families.

Develop and implement tailored support plans that make a real difference.

Coordinate referrals to a network of internal and external service providers.

Advocate tirelessly for the wellbeing of veteran families.

Foster strong collaboration with internal teams, volunteers, and external partners.

Contribute to the continuous improvement of our service, scope, and risk frameworks.

Key Selection Criteria:

Essential

Qualification in Social Work, Psychology, Community Services, or a related field.

2-3 years’ in case management, preferably with vulnerable populations.

Demonstrated understanding of trauma-informed care and person-centered support.

Exceptional communication, collaboration and stakeholder engagement skills.

High-level organisational skills and ability to manage multiple cases simultaneously.

Desirable

Experience working with veteran families, mental health services, or financial support programs.

Lived experience in the veteran community.

Experience working with First Nations communities.

Mental Health First Aid, ASIST and/or SafeTALK certificate or willingness to obtain.

The Advocacy Training and Development Program (ATDP) accreditation or willingness to obtain.

Why Join Us:

Be a part of a mission-driven organisation making a tangible impact on veteran families.

Work with a dedicated, supportive, and passionate team.

Enjoy opportunities for professional growth, development and ongoing training.

How to Apply: Click “Apply Now” if you are ready to make a meaningful impact and be a part of something truly special. Upload your resume and a cover letter addressing the essential criteria and why you are inspired to join our team. The successful candidate will be required to undertake a National Police Check and obtain a Working With Children Check.

Questions? For any inquiries about the role, please contact us our Community Services Program Specialist, Harry McAnulty, on (08) 9486 4900.