About us

With 135+ years of experience, UPG, Trimble’s distribution partner for Eastern and Central Australia, specialises in providing the latest in geospatial technology solutions and innovation across a number of industries including mining, land surveying, construction, utilities and local government, transportation and logistics as well as environmental and waste management.

We are part of a long established but constantly evolving group of companies made up of people with a huge diversity of skills and cultural backgrounds. What we share is a genuine pride and enthusiasm for what we do and a commitment to celebrating our successes.

About the role

Reporting to the Regional Manager, your focus will be to provide high quality support and training to ensure customers are maximising the benefit of using their Trimble solutions from across the Geospatial portfolio.

The role is both internal and external facing, it’s focused on supporting our Geospatial sales team and delivering an excellent customer experience to our client base.

Day-to-day responsibilities include:

Maintain current technical knowledge of all Trimble solutions and portfolio updates

Promptly respond to logged service requests from your assigned CRM queue

Provide technical support and training to new and existing customers

Follow support requests through to resolution, seeking additional technical support from your colleagues where required

Update and maintain accurate customer records in the CRM ensuring all activity is recorded and reminders are set for follow ups. Ensure the team follows company process and procedure for all support activities. Understanding that this is a KPI when performance reviews happen

Travel to site where required to assist customers with complex support issues

About you

Current unrestricted driver's license (essential)

Tertiary qualifications in Geospatial Science, Geospatial Information Science or similar

Genuine interest in the product, with a commitment to deepening product knowledge and technical expertise

Willingness to travel locally and interstate to perform your usual role

Why choose us?

We are very motivated to get the right person onboard for this key role, so we are offering an attractive salary package, including discretionary incentives and a fully maintained company vehicle. Other benefits include ongoing training and professional development, attractive leave benefits and a focused and supportive work environment where your input will be valued and rewarded.

To apply, please submit your current CV and a short cover letter detailing your interest in the role. We look forward to hearing from you.