Role Overview:

We are looking for a motivated and customer-oriented individual to join our clients team. You will be the first point of contact for customers, providing outstanding service while managing a range of administrative and operational duties to support smooth business operations.

Key Duties and Responsibilities:

• Respond professionally to customer inquiries across phone, email, and online platforms
• Deliver clear, timely, and accurate product and service information
• Resolve customer concerns with empathy, focusing on positive outcomes
• Process and track orders with precision using internal systems
• Maintain accurate and up-to-date customer records and databases
• Perform data entry and administrative tasks with a focus on quality and efficiency
• Collaborate with internal teams to ensure smooth workflow and service delivery
• Assist with general office duties and provide operational support as needed

Requirements:

• Strong interpersonal skills with a passion for customer satisfaction
• Prior experience in customer service, administration, or related roles (advantageous but not essential)
• Excellent communication, organisational, and multitasking abilities
• High level of accuracy and attention to detail in data entry and documentation
• Adaptability to meet deadlines in a dynamic work environment
• Familiarity with basic office systems; experience with CRM or ERP platforms is a bonus
• A proactive and collaborative mindset with a can-do attitude

Why Join?

Our client prides itself on fostering a workplace that values collaboration, innovation, and continuous improvement. By joining the team, you’ll gain exposure to a respected industry leader, enhance your professional skills, and contribute to meaningful customer solutions.

How to Apply:

Are you ready to build on your customer service and administrative skills in a dynamic role? Please submit your resume and cover letter to Amy Robertson on [email protected]