Administrative Assistant at Professional Psychology Service

Location: Coolum Beach, Sunshine Coast

Sector: Medical Administration (Healthcare & Medical)

Employment Type: Permanent, Full or Part-Time Options

Salary: $30-35 per hour

About Us:

Professional Psychology Service is a private practice nestled on the picturesque Sunshine Coast, dedicated to providing exceptional therapeutic services tailored to individuals across the lifespan. We are committed to delivering outstanding client care, timely assessments, and effective treatment outcomes. As our reputation grows, we remain devoted to the well-being of our clinicians and staff, fostering a supportive and valued team environment where everyone can thrive.

The Role:

We are seeking a highly skilled and efficient Administrative Assistant to join our growing practice. This role is pivotal, serving as the first point of contact for clients and referrers, and providing essential support to our psychologists and Director. If you are looking for a role that accommodates school hours, we can offer flexibility to suit your needs.

Key Responsibilities:

- Manage reception duties, including answering phones, scheduling appointments, and handling email inquiries promptly.

- Utilise Halaxy to manage clinical administrative tasks effectively.

- Process payments and claims for Medicare, DVA, NDIS, Workcover Qld, and Private Health Care Insurance.

- Greet clients and stakeholders warmly, ensuring their comfort upon arrival.

- Oversee the clinical team’s diaries to ensure smooth scheduling.

- Assist the clinical team with correspondence, document management, and inventory maintenance.

- Perform errands using own transport as needed.

- Uphold confidentiality and manage sensitive information responsibly.

- Contribute to a healthy team culture and embody the values of Professional Psychology Service.

- Support the Director with additional tasks as required.

- Perform light office cleaning duties.

Qualifications and Skills:

- Exceptional organisational and time management skills.

- Ability to multitask effectively under pressure.

- Strong problem-solving skills and keen attention to detail.

- Warm disposition, positive attitude, and commitment to excellence.

- Outstanding interpersonal skills for interacting with clients, referrers, and clinicians.

- Strong written and verbal communication skills.

- Capacity to work independently and take initiative.

- Ability to follow directions and adapt as needed.

- Previous experience in mental health or allied health administration (preferred).

- Knowledge of Medicare, DVA, NDIS, Workcover Qld, and Private Health Insurance claims processing.

- Proficiency in technology, including Halaxy, Xero, and Microsoft Office (preferred).

How to Apply:

If this sounds like you, we want to hear from you! To apply for this position and join our dedicated team delivering quality psychological services on the Sunshine Coast, please attach your CV and a Cover Letter introducing yourself and explaining why you’re the ideal candidate for the role.

We look forward to welcoming a new member to our team who shares our commitment to excellence and client care.