About Link and Grow Supports

We are a passionate and dedicated team committed to delivering high-quality support services that empower our clients to achieve their goals. Due to our reputation for excellence and strong word-of-mouth referrals, Link and Grow Supports continues to grow, and we are seeking the best professionals to join our dynamic, caring, and experienced team.

Link and Grow Supports is an inclusive employer, and we encourage applications from diverse backgrounds, including but not limited to:

People with lived experience of disability

Aboriginal and Torres Strait Islander people

People from culturally and linguistically diverse (CALD) backgrounds

LGBTQIA+ individuals

Position Duties

A Support Coordinator’s duties may vary depending upon the specific needs of the participant and the goals outlined in their NDIS plan. Day to day duties of the position may include (but are not limited to):

Engaging and coordinating service providers on behalf of participants and linking participants to those supports

Meeting and engaging with participants to develop and refine their goals

Engage participants informal supports

Managing, planning, monitoring and reporting on service delivery

Working with participants to help build their own capacity and independence

Building knowledge of local services and organisations participants can utilise

Liaising with statutory bodies and key stakeholders

Providing crisis support to participants

Monitoring and managing the participants budget and coordination of plan

Work as directed within the scope of practice while maintaining a degree of flexibility to genuinely meet participants needs and enhance participants progress towards achieving goals

Escalate concerns to a Director if they feel they may potentially exceed their scope of practice

Report any potential or identified restrictive practices to a Director

Position Skills

Communicate effectively through clear and concise language, both written and oral including case notes and report writing

Work independently using initiative and self-direction within scope of practice

Provide a systematic, logical approach to problem solving

Work cooperatively with team members in a productive way

Follow instructions, procedures and utilise resources in an efficient and environmentally conscious way

Provide a high quality and responsive service, actively listening and seeking feedback

Be calm, patient and understanding to participants needs

Build high quality relationships with external stakeholders

Utilise active listening skills in interactions with participants and team members

Communicate openly, honestly, and constructively

Participate in organisational training, meetings, and supervision

Manage time effectively and regularly review and self-reflect personal progress

Work towards and maintain required productivity rates

Essential Criteria

Relevant qualification with relevant experience or a minimum of 3 years’ experience through previous appointments

Comprehensive knowledge of the NDIS

Knowledge of statutory requirements

Demonstrated skills and understanding of planning, implementing, and evaluating plans

Quality and Safeguarding NDIS Worker Module

Current NDIS Worker Screening Check

Current Working with Children Check

Valid driver’s licence and access to a registered roadworthy and insured vehicle (minimum 3rd party property)

Application Process

Please send your resume and a 1-2 page cover letter introducing yourself and detailing your experience as a Support Coordinator, including how you can positively impact Link and Grow Supports and our clients.

Please note:

The successful candidate will be required to participate in a NDIS Worker Screening Check and a Working with Children Check, prior to confirmation of appointment to the position.

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

Questions

If you have any questions about the role, please contact Lucy Pearson via [email protected]