Leading Australian owned International Freight Forwarder and Logistics provider seeking experienced Sales support/Customer Service clerk to join at Caringbah Location with 1 day WFH per week. Must have local experience to qualify.

The role is part of customer service team where you will manage customer orders and then operations will take over, You will be assisting sales team by providing updated rates and ensuring competative rates sourced from overseas agents, carriers, forwarders working as part of team. This role involves sourcing rates either by email or phone from overseas and local carriers. You'll work closely with clients, overseas offices, internal and external stakeholders to provide exceptional customer service and exceed expectations. This role seeks a diligent and confident person to ensure quotes are sourced and provided in timely manner. Working closely with both customer service and forwarding department, ensuring efficient competative and timely quoting as per clients requests and expectations.

About you :-

Minimum 3 years experience within the freight forwarding / supply chain & logistics industry required.

Experience with CargoWise1

Understanding of Import & Export - Sea/Air terms incoterms

Previous experience in Customer Service - International Freight Forwarding a must!

A positive "can do" attitude, personable, energetic and communicative

Able to work under pressure in a time sensitive environment.

Well organised and time efficient.

Strong attention to detail

About the role:-

Managing customer orders from purchase until local docs sourced

Source rates for both export and import FCL, LCL, and airfreight with airlines, carriers, overseas agents

Provide quotes in timely manner

Liaise with all parties (including overseas offices, airlines, CTO’s and transport contractors) to source competative rates

Update system in timely manner - Cargowise1 .

Adhere to standardised procedures for administrative tasks, ensuring consistency and accuracy in data management.

To monitor, highlight, and action requested KPIs as outlined

Enter data into computer system and produce data/reports as required.

Additional tasks as directed by management

This role is available for immediate start.

If you are looking for solid opportunity to work for a market leader working Monday- Friday office hours with 1 day WFH on offer send your CV to [email protected] or call Jana Stone on (02) 8339 0733.

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