About the Business:

Hoppy's Carwash is a leading provider of premium car wash services, with nine strategically located sites across Brisbane and the Gold Coast. Established in 2004 in Brisbane, we’ve experienced year-on-year growth, driven by our commitment to innovation, quality, and customer satisfaction. Utilising state-of-the-art equipment, technology, and streamlined workflows, Hoppy's Carwash delivers a fast, reliable, and high-quality car wash experience. Our mission is simple: to offer a convenient, quick, and reasonably priced service without compromising on quality.

About the Role:

Hoppy's Carwash is currently seeking highly motivated Express Site Managers to join our team at various locations across Brisbane and the Gold Coast. As an Express Site Manager, you will have full responsibility for the day-to-day operations of the site, ensuring smooth and efficient service delivery.

This is an exciting opportunity to work in a fast-paced, high-tech environment, leading a small team (1-2 casual staff members) and focusing on delivering outstanding customer outcomes. You will play a key role in maintaining the highest service standards and driving business success.

Key Responsibilities:

Team Leadership: Manage and oversee 1-2 casual staff members, including rostering, performance management, and coaching to ensure the team delivers excellent service.

Service Excellence: Ensure both the speed and quality of the wash service meet company standards, consistently delivering a premium experience for all customers.

KPI Management: Track, manage, and report on key performance indicators (KPIs) to ensure site targets are consistently met, including sales, service time, and customer satisfaction.

Customer Relations: Proactively respond to customer feedback, address complaints, and manage expectations to ensure a positive customer experience.

Collaboration: Interface with senior managers to share insights, implement improvements, and contribute to the overall growth and success of the business.

Benefits and Perks:

Competitive base salary with performance-based incentive bonuses tied to sales.

Work in a dynamic and modern environment with cutting-edge car washing technology.

Opportunities for career progression in a growing company.

Skills and Experience:

Industry Experience: Previous experience in the automotive or car detailing industry will be highly regarded.

Leadership Skills: Strong ability to manage, mentor, and motivate a small team to achieve high performance.

Customer Focus: Excellent customer service skills with a passion for delivering outstanding service and handling customer concerns.

Licensing and Availability: A valid open driver’s license is required, and availability to work on weekends is essential.

Operational Knowledge: A good understanding of car wash operations and an eye for detail to ensure the service is both fast and of the highest quality will be highly regarded.

If you are an energetic, customer-focused leader with a passion for the automotive industry, we encourage you to apply for the Express Site Manager role at Hoppy's Carwash. Join a company that values innovation, quality, and outstanding customer service.