About the role

This role oversees the daily operations of the Ticketing and SmartCard systems, ensuring that system errors, alarms, and faults are addressed in compliance with contractual obligations. Responsibilities include monitoring system performance, liaising with contractors and internal teams to resolve equipment malfunctions, and responding to passenger and staff inquiries. The position also involves maintaining records of system errors, analysing system data for patronage and revenue reporting, and coordinating ticketing equipment operations with ferry service providers.

Additional duties include assisting with CCTV and emergency communications, assisting in fare structure updates, guiding Customer Service staff on operational procedures, and organizing support for passengers with disabilities. The role also involves collaborating with external agencies, ensuring compliance with policies, and undertaking tasks aligned with the employee’s expertise and training.

About You!

To excel in this role, you should possess:

Strong customer service, interpersonal, and teamwork skills, with sound numeracy and accounting abilities for money reconciliation.

Effective written, verbal, and interpersonal communication skills, with the ability to collaborate and work as part of a team.

Strong problem-solving skills, demonstrating initiative and the ability to work autonomously with minimal supervision.

Proficient in data entry, information extraction, and using word processing and spreadsheet applications.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

Opportunities to grow through personal development and career pathways

Health and Wellbeing programs including access to a free 24/7 onsite Gym

Subsidised Corporate Apparel and Spectacles

Supportive Team Environment

Opportunity to join our Social Club offering savings and benefits all year round.

There is one permanent full-time opportunity available for an immediate start.

This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Jennifer Wyatt on (08) 9326 5643 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [email protected].

How to Apply

Applicants are requested to provide the following:

A comprehensive CV with two work related referees.

A written application (no more than 2 pages) outlining your experience addressing Selection Criteria 1,2 and 4 as per the JDF.

Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 32855 in the web search box.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date - 5:00 pm, Wednesday 23 April 2025