The Armidale SerVies Club is looking for a Duty Manager with exceptional customer service skills and a flexible approach to their roster to join the team and lead the staff. There will be plenty of opportunity to further develop your skills and build your knowledge within this full time role.

Duties include, but are not limited to the following:

Ensuring the provision of exceptional customer service to our members and their guests

Manage the on goings of the Club, including overseeing Bar, Bistro, Cafe and Gaming Services.

Leading and coordinating staff in a motivating, efficient and effective manner

Cash handling tasks and responsibilities

Oversee the cleanliness of the Club facilities.

To be considered for this role you will:

Possess sound supervisory experience or have management experience within the Hospitality industry preferred

Be RSA & RCG certified

Be well groomed and professional

Possess excellent communication skills

Be able to work independently and as part of a team

Be able to make confident decisions

Be responsible, level-headed and focused on getting the job done

Demonstrate initiative to problem solving

Be able to address positive or negative performance when necessary

Take a hands-on approach and lead by example

Understand, deliver and enforce policies and procedures

Possess knowledge and experience in gaming, beverage, food service, Keno and TAB

Possess experience in cash handling

If you believe you have the skills to drive customer service excellence and positive change throughout this team of great people to achieve results, then we want to hear from you!

Shift and weekend work is essential to this role.

Please apply by forwarding your resume and cover letter to Brittani Hardman, Operations Manager via email: [email protected]

Applications close Friday3rd May 2025