Customer Service Manager – North Ryde RSL Club

• $90,000 + Super per annum

Are you a people person with a passion for delivering outstanding customer experiences? Do you thrive in a fast-paced, community-focused environment? If so, North Ryde RSL Club wants YOU to be our next Customer Service Manager!

Why You’ll Love This Role

At North Ryde RSL Club, we’re more than just a club – we’re a vibrant hub for over 24,000 members, bringing together great food, entertainment, and exceptional service across two fantastic venues: the main RSL Club in North Ryde and the North Ryde RSL Sports Club in Eastwood.

As our Customer Service Manager, you’ll be at the heart of it all, leading a team of passionate staff to deliver top-tier experiences for our members and guests. Whether it’s creating a welcoming atmosphere, ensuring seamless operations, or implementing innovative service strategies, this role is all about making a difference – and having fun while doing it!

What You’ll Be Doing

• Leading and inspiring our front-of-house team to deliver exceptional customer service every single day.
• Overseeing the smooth operation of multiple departments, ensuring members and guests have a fantastic experience.
• Implementing and refining service initiatives to enhance customer engagement and satisfaction.
• Training, mentoring, and developing staff to create a strong, service-driven culture.
• Managing customer feedback, resolving issues effectively, and always looking for ways to improve.
• Working closely with senior management to contribute to club-wide success and innovation.

What We’re Looking For

• A dynamic leader with a passion for hospitality and exceptional customer experiences.
• Strong experience in customer service management, preferably in the clubs, hospitality, or gaming industry.
• A hands-on approach, ready to jump in and lead by example.
• Excellent communication and problem-solving skills – you know how to turn challenges into opportunities.
• A team player who loves mentoring, coaching, and motivating staff to bring out their best.
• Knowledge of club operations, gaming regulations, and compliance (or a willingness to learn!).

Why Join Us?

At North Ryde RSL Community Club Ltd, we are committed to providing our employees with a rewarding and fulfilling career. In addition to a competitive salary, we offer a range of benefits, including:

• Leadership development opportunities to help grow your career.
• Meals provided while on shift.
• Access to our Employee Assistance Program (EAP) for wellbeing support.
• Onsite undercover parking for convenience.
• A fun, fast-paced, and supportive work environment.
• Salary at $90,000 + Super plus 5 weeks Annual Leave
• Many more benefits as part of being a valued team member!

Ready to Take the Lead?

If you’re a customer service superstar who loves leading teams, creating memorable experiences, and being part of a thriving hospitality venue, we want to hear from you!

Submit your application via the APPLY button.