About Us

Worker Assist Tasmania is a community legal centre that supports injured workers across the state. We provide free, confidential advice, information, and community education to help workers navigate the workers’ compensation system. Our team is values-driven and committed to fairness, justice, and compassion. We believe all workers deserve to feel safe, included, and supported at work and throughout the recovery process.

The Role

We’re looking for a proactive and highly organised Administrative Assistant to join our small, passionate team. You’ll be the first point of contact for many of our clients and play a key role in supporting our legal and outreach work. This role will suit someone empathetic, capable and enjoys creating a calm, professional experience for others in a busy environment.

Key Responsibilities

Provide general administrative support to our advisory service teams

Answer and triage phone and email enquiries in a professional and supportive manner

Maintain accurate records using our unique case management system

Manage appointment scheduling and support basic diary management

Assist with preparing general correspondence and documents

Support community legal education and outreach activities, including logistics and materials

Assist with day-to-day office coordination

Work collaboratively to improve processes and support a positive team environment

What We’re Looking For

Experience in an administrative role (legal or community sector experience highly regarded)

Strong communication and interpersonal skills, including with people in distress or crisis

Excellent organisation and time management skills

Confident use of Microsoft Office, Outlook, Teams and willingness to learn new systems

A calm, courteous and team-oriented approach

A commitment to Worker Assist Tasmania's mission and values

An understanding of, or willingness to learn about, the workers’ compensation system in Tasmania

What We Offer

At Worker Assist Tasmania, we are committed to supporting the well-being, stability, and growth of our team. Our staff are employed under a workplace agreement that offers:

17% employer superannuation contributions, including when on workers' compensation

Generous leave provisions, including:

4 weeks annual leave with 17.5% leave loading

14 days paid carers leave per annum

5 days paid compassionate leave per occasion

Up to 20 days of paid family and domestic violence leave

5 days of paid cultural and ceremonial leave per year

Additional paid leave between Christmas and New Year

The option to substitute Australia Day with a culturally appropriate alternative

The opportunity to purchase additional leave

10 Additional Days Off (ADOs) each year through a 38-hour week model

Travel, accommodation, and meal allowances in line with ATO rates

Access to a confidential and professional Employee Assistance Program (EAP)

A respectful, union-friendly, inclusive workplace culture where you’ll be supported to thrive

Applications

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone can thrive. We value the unique perspectives and strengths that individuals bring to our team, including First Nations peoples, people with lived experience of injury or disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and mature age workers.

If you require adjustments during the application or interview process, we encourage you to contact us so we can support you appropriately. Any information you provide will be treated with confidence and respect.

How to Apply

Please send a brief cover letter (1-page max) outlining how your skills and experience align with the role, along with your resume, to [email protected] by 17 April 2025.

Applications will be reviewed as they are received, and interviews may be conducted prior to the closing date. Early applications are encouraged.

If you would like more information or a copy of the position description, contact Del at [email protected] or phone (03) 62167677