About the Academy

Flinders University Academy strives to be the pathway provider of choice for students seeking to study a University Degree in South Australia. As a wholly owned, independently run subsidiary of Flinders University, the Academy delivers Flinders University’s suite of pathway courses – ELICOS, Foundation, Diploma and Pre-Masters – using innovative, specialised teaching techniques within a highly supportive environment.

The Academy provides international students with everything they need to grow, achieve, and succeed. We understand how important it is for pathways students to study in a safe, nurturing environment, one that provides the best possible student experience. We are committed to supporting our students throughout their educational journey, providing a dynamic experience at the heart of Flinders, and a seamless transition between their pathway and degree courses.

About the Role

The Student Services Manager is responsible for the delivery of a superior student experience as part of the Academy’s reputation for quality in everything it does.

As a Team Member of Flinders University Academy, you will be driven to provide its students with everything they need to ensure their wellbeing, build their confidence, and develop their skills; so that our students realise their full potential as a student at a leading Australian University that cares.

The Student Services Manager will be an engaged leader committed to insuring quality student outcomes. They will manage a small, dedicated team who support international students across the student lifecycle. Working closely with the Director and Principal and key university personnel, the position contributes to ensuring students receive high quality, student-focused and innovative experiences that support a seamless transition between their pathway and degree courses. The Student Services Manager is expected to provide professional and efficient support services to senior management and academic staff within the Academy for a range of student, teaching and learning related matters critical to the successful operations of the Academy and success of its students.

The position may require occasional travel as required, including an expectation of working outside normal hours with restrictions on taking leave during peak work periods.

More specifically, the Student Services Manager will be expected to:

• Lead and manage the provision of high-quality pathway course services that ensure international students are supported and have a positive study experience. This includes planning, prioritizing, and managing team activities and performance, ensuring effective and efficient service delivery across the student, teaching and learning lifecycles for students and academic staff in the Academy.
• In collaboration with Flinders University, take the lead in the initial development of Academy student support systems and processes to maximize efficiency and provide superior quality services to students.
• Provide leadership, mentoring, supervision, and performance management of Academy student services staff, including fostering a team environment that embraces collaboration and a culture of customer service and continuous improvement across a range of student administration and support service activities.
• Take responsibility for ensuring compliance with internal and external policy frameworks, recognized standards and legislative requirements related to higher education and international education in Australia, including compliance with the Education Services for Overseas Students (ESOS) Act and National Code, including standards for the provision of English-language Intensive Courses for Overseas Students (ELICOS).
• Work with areas of the University and attending forums/meetings/committees where necessary, to contribute to collaboration on ideas and projects and to support the delivery of a seamless and consistent customer experience across the University.
• Support the University's response to critical incidents including taking the lead in the management and resolution of isolated incidents affecting the welfare of students, including providing individual support and advocacy for students with complex needs as required.
• Develop and maintain excellent collaborative working relationships with external stakeholders, including agencies providing international student services, and internal stakeholders including Flinders University Colleges and Professional Portfolios.
• Work with University WHS staff to ensure that all WHS issues and risks are managed in accordance with legislation and university policy.
• Manage the operational aspects of delivery of Academic programs at the Flinders City Campus, in collaboration with the Academic Director.
• Any other responsibilities in line with the position as assigned by the Supervisor and/or the Academy.

The role is a two-year fixed term contract.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• Wide range of professional development activities and services
• We embrace diversity and promote equity and inclusion for all students and staff
• Vibrant campus life and amenities including on campus health care services, gym and childcare centre
  

Prescribed Conditions for Employment
It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

A valid National Police Certificate which is satisfactory to the Academy will also be required before the successful applicant can commence in this position.

How to Apply and Information

All applications must be submitted via Seek. Please include a current CV and Suitability Statement of no more than 2 pages addressing the key position capabilities (as per About the Role). Applications without a Suitability Statement may not be considered.

For further information, please contact Andrew Foley, Director & Principal at Flinders University Academy via [email protected]

Applications to be submitted before 11:59pm Wednesday April 16, 2025

Applicants may be contacted prior to the applications deadline.