Join Our Team: Customer Service Representative – Platinum Health Supply Group 🌟

About Us:
At Platinum Health Supply Group, we’re more than just a provider of medical supplies and assistive technology - we’re a team dedicated to improving lives through exceptional service. As we grow, we’re seeking a Customer Service Representative who shares our passion for care, innovation, and making every customer interaction meaningful.

Why This Role Matters:
You’ll be the trusted first point of contact for our customers, ensuring their experience with us is seamless, supportive, and solutions-driven. Your work will directly contribute to our reputation for outstanding service while helping people access the products they need.

Key Responsibilities:

Customer Support – Provide professional, empathetic assistance via phone, email, and live chat.
Product Expertise – Master our product line to guide customers, troubleshoot issues, and make informed recommendations.
Order Management – Accurately process orders, track shipments, and resolve fulfillment inquiries.
Problem Resolution – Address concerns promptly, turning challenges into positive outcomes.
Collaboration – Work with sales, shipping, and quality teams to ensure customer satisfaction.
Feedback & Improvement – Share customer insights to help refine our products and services.

What We’re Looking For:

Experience – 1+ years in customer service, preferably within the industry. (Supply or direct support services).
Communication – Clear, patient, and professional in all interactions.
Problem-Solving – Resourceful in resolving issues with a customer-first mindset.
Tech-Savvy – Comfortable with CRM systems, order management software, and multitasking.
Attitude – A team player who thrives in a fast-paced, supportive environment.

Why Join Platinum Health?

We CARE Deeply – About our customers, community, and each other.
We FIND A WAY – Innovating to overcome challenges.
We’re YOUNG AT HEART – Embracing fresh ideas and agility.

Plus, Enjoy:
Competitive compensation + performance incentives.
Ongoing training and career growth opportunities.
Employee discounts on our products.
A collaborative, values-driven workplace.

Ready to Make an Impact?
If you’re eager to grow your career with a company that cares about its people and the people we serve, apply today!