The Company
Large and rapidly growing ACT Government organisation is seeking a dedicated Service Desk Officer to support their team with customer service and administrative duties. The successful candidate will need to have strong administration skills who enjoys working amongst a like-minded team environment.

This is an exciting 4 month contract role with hybrid working arrangements from Canberra City.


The Job
Reporting to the Senior Officer, you will be responsible for:

• Working with procurement and administrative officers to correctly notify contracts and invoices.
• Liaising with internal and external stakeholders to build strong working relationships including assisting in facilitating stakeholder meetings/presentations, coordinating satisfaction surveys, and providing training.
• Managing and attending to customer enquiries via email, phone, and service tickets.
• Training staff as required in the core Service Desk functions.
• Managing records as well as confidential and sensitive information in accordance with the relevant legislative and policy principles.

You
To be successful in this role, you must have experience in the following:

• At least 3 years’ experience in a strong administration capacity.
• Previous Government/public sector experience will be highly advantageous.
• Strong interpersonal and communication skills.
• Ability to work independently and prioritise tasks to meet strict deadlines.

How to apply
Don’t miss this opportunity to work for a company that really looks after its people! Please apply directly through Seek or our website.

Please note that only shortlisted candidates will be contacted.