Job Title: Service Desk Officer (Contract Role)

Location: Canberra, ACT
Work Arrangement: Hybrid, WFH – Minimum two days per week in the office, Full-Time Hours. Monday-Friday
Start Date: ASAP (pending cleared Police Check)
Contract Duration: 4 Months
Rate: $53 Per Hour + Super

Position Overview:

This role involves providing first-level support, resolving incidents and service requests, and ensuring excellent communication and service delivery.

Key Responsibilities:

• Support wider team with tender processes, including quality assurance, timely release, responding to supplier queries, and managing tender closures.
• Assist in contract and invoice notifications in line with procurement procedures.
• Build strong relationships with internal and external stakeholders by supporting meetings, presentations, surveys, and training.
• Respond to customer enquiries across phone, email, and service ticket systems, providing accurate procurement advice.
• Promote a collaborative and customer-focused workplace culture.
• Ensure accurate recordkeeping and handle confidential information in line with policies.
• Assist with additional team tasks as required.

Key Capabilities & Skills:

• Proven experience in a service desk support role.
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.
• Basic understanding of Windows operating systems, Microsoft 365, and standard desktop technologies.
• Strong organisational and time management skills.
• Ability to manage competing priorities while maintaining attention to detail.